Air Logistics Customer Care Specialist
6 months ago
We are looking for an experienced Auckland based Customer Care Specialist to join the CCL Team responsible for managing one of our largest Aerospace clients.
** Your Responsibilities**:
- Delivering exceptional customer service, ensuring customer specific KPI’s are met
- Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle (import, export and cross-trade)
- Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
- Determining specific service requirements and ensuring regulatory requirements and documentation are correct
- Building long term and effective relationships with one key customer
**Your Skills and Experiences**:
- A minimum of 3+ years air logistics experience, preferably in export airfreight
- Exceptional attention to detail and time management skills
- A passion for dealing with customers and solving complex, time-critical problems
- Ability to work under pressure
- Excellent communication skills both written and verbal
- Strong organisational skills including the ability to prioritise tasks
- A positive work ethic, attitude and someone who has a passion for customer excellence
**Why work for us?**
We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;
- Fully subsidised health insurance for yourself and immediate family
- Gym membership
- Confidential EAP services Flu vaccinations, birthday cakes, Christmas gift and moreWith over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
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Human Resources
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