Customer Care Specialist

3 weeks ago


Auckland City, New Zealand Kuehne+Nagel Full time

We have a fantastic opportunity for a Customer Care Specialist to join our team on a full-time, permanent basis.
- ** Your Role **:This role will be based in our Sea Logistics team and will be looking after either one large key account or a portfolio of clients and all their related shipments. It's a great role for someone who loves to take real ownership of their work and prides themselves on their problem solving and customer service skills.
- ** Your Responsibilities**:

- Your role will be responsible for driving customer excellence alongside the Sales and Operations Teams to ensure client satisfaction and retention.
- Looking after your own portfolio, you will be in direct contact with clients on a daily basis to determine their sea logistics requirements and guiding them on the end to end freight forwarding process. You will need to build long term and effective relationships with your customers, regularly providing them with up to date information on their shipments and helping them solve any issues.
- You will also have regular contact with our other internal teams to ensure that shipments are running smoothly, any issues are resolved and customers are kept informed.

**Your Skills and Experiences**:
We are looking for people with minimum 2+ years freight forwarding experience and strong knowledge of Sea Logistics (import or export) processes. As well as.
- Sound knowledge of Incoterms (essential)
- Solid technological skills, including MS Office (some reports are done through excel)
- Ability to effectively manage your time, especially when under pressure and with a busy workload
- Excellent communication skills both written and verbal
- Ability to think outside the square and solve problems

In return, we'll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully paid health insurance, gym membership, EAP services and many other great benefits such as a social club, flu vaccines and wellness initiatives and more

If you're ready to take the next step in your logistics career and work for a successful, multi-national organization then we want to hear from you

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

**About Kuehne+Nagel***

With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer



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