1st Line Support Engineer

7 months ago


Auckland CBD, New Zealand Uptime Solutions Ltd Full time

**1st Line Support Engineer**

**What’s this role about?**

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from a 1st line engineer to a 2nd line.

**What will I get up to day to day?**

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

**Your everyday focus will include**:
**Troubleshooting a range of technical issues experienced by our clients, including the following technologies**:

- Windows 10.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Basic administration of Windows 2012, 2016, 2019.
- Network troubleshooting.
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.

Great communication skills, both verbally and in writing will be expected.

What gets me the competitive edge?

**Stand out from the pack with these things**:

- Passion for technology and self-development.
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.

**Job Type**:Full-time.

**Salary**: Up to $65,000.00 per year.

An array of benefits exist including paid time off, a company-paid training plan, a beautiful office overlooking the Viaduct and much more.

**Schedule**:

- 8-hour shift.

**Ability to commute/relocate**:

- Albert Street, CBD, Auckland: Reliably commute or plan to relocate before starting work (required).

**Work Location**:Hybrid.



  • Auckland CBD, New Zealand Uptime Solutions Ltd Full time

    **1st Line Support Engineer** **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...


  • Auckland CBD, New Zealand Uptime Solutions Ltd Full time

    1st Line Support Engineer **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...


  • Auckland City, New Zealand Uptime Solutions Ltd Full time

    1st Line Support Engineer **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...


  • Auckland City, New Zealand Uptime Solutions Ltd Full time

    **First Lin**e** Support Engineer - Hybrid (After training - 2 days office / 3 days home)** **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will...

  • First Line Support

    7 months ago


    Auckland CBD, New Zealand Uptime Solutions Full time

    **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support. Growth is important to us,...

  • Casual Desktop Support

    6 months ago


    Auckland CBD, New Zealand Total IT Global Full time

    **Main Responsibilities include**: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Senior Engineer

    6 months ago


    Auckland City, New Zealand Mott MacDonald Full time

    Senior Engineer - Transmission Lines **Country**:New Zealand**Position Location**:Wellington, Auckland or Christchurch**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Energy**Discipline**:Energy**Job Ref**:1285**Recruiter Contact**:Julie Graham- Mott MacDonald New Zealand has grown significantly over the past 12 months, to over 300 strong and...


  • Auckland City, New Zealand Mott MacDonald Full time

    Principal Electrical Engineer - Transmission Lines **Country**:New Zealand**Position Location**:Wellington, Auckland or Christchurch**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Energy**Discipline**:Energy**Job Ref**:1242**Recruiter Contact**:Julie Graham- Mott MacDonald New Zealand has grown significantly over the past 12 months, to over...


  • Auckland City, New Zealand Rabobank Full time

    Job Overview/Purpose: Context of Job: The external environment in relation to Operational Risk Management at Rabobank New Zealand is largely driven by the requirements of the local regulators in New Zealand, and also through the requirements of the DNB in the Netherlands. Regulatory focus in this area is increasing. Rabobank New Zealand’s ability to...


  • Auckland CBD, New Zealand Consult Recruitment Full time

    Our client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service. We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily. This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure. As a Desktop Support Engineer,...


  • Auckland, New Zealand Fluid Recruitment Full time

    Power Generation & Distribution (Mining, Resources & Energy) Fluid Recruitment is proud to partner with a specialist consultancy in search of a Senior Transmission Lines Engineer. The Company Working across the power and utility sector, our client is an industry-leading consultancy, partnering with a range of utility and renewable power companies. With a...


  • Auckland, New Zealand Fluid Recruitment Full time

    Power Generation & Distribution (Mining, Resources & Energy)Fluid Recruitment is proud to partner with a specialist consultancy in search of a Senior Transmission Lines Engineer.The CompanyWorking across the power and utility sector, our client is an industry-leading consultancy, partnering with a range of utility and renewable power companies. With a wealth...

  • It Support Analyst

    7 days ago


    Auckland, New Zealand Healix Full time

    Job Description We are looking for a IT Support Analyst to provide 1st and 2nd line support at our Auckland office.You will be part of the wider IT team based in the UK.In this role, you will provide IT support for staff, be the first port of call for IT issues for the NZ office and be responsible for the smooth running of the IT systems of the company.Key...


  • Auckland CBD, New Zealand Consult Recruitment Full time

    **About the Company** Our client is a dynamic and innovative company dedicated to providing cutting-edge technical solutions in the field of education. Committed to delivering excellence, our client operates with the core values of integrity, collaboration, and innovation. Join a team that values individual contributions, fosters a supportive environment,...

  • IT Support Analyst

    3 months ago


    Auckland City, New Zealand Healix Full time

    We are looking for a IT Support Analyst to provide 1st and 2nd line support at our Auckland office. You will be part of the wider IT team based in the UK. In this role, you will provide IT support for staff, be the first port of call for IT issues for the NZ office and be responsible for the smooth running of the IT systems of the company. **Key...

  • Line Operator

    4 weeks ago


    Auckland, New Zealand Tangram Full time

    Patties is founded on family values and strives to deliver quick, easy, and delicious products to our customers. Supplying a range of food services and retail chains both in New Zealand and internationally, Patties has proved itself a dominant player in the convenience food market.We are looking for an enthusiastic person who enjoys being busy to join our...

  • End User Compute

    6 months ago


    Auckland City, New Zealand Robert Half Full time

    **The Company** Our client is seeking a strong EUC Engineer to join their innovative team. We are on the lookout for individuals with experince in Intune, SharePoint, and Office 365. If you thrive in a collaborative environment and possess a natural knack for problem-solving coupled with a strong sense of ownership, this could be the ideal role for...