Customer Support Engineer

7 months ago


Auckland CBD, New Zealand Consult Recruitment Full time

**About the Company**
Our client is a dynamic and innovative company dedicated to providing cutting-edge technical solutions in the field of education. Committed to delivering excellence, our client operates with the core values of integrity, collaboration, and innovation. Join a team that values individual contributions, fosters a supportive environment, and strives to make a positive impact in the education sector.

**About the Role**
As a Customer Support Engineer within the Customer Operations department, you will play a pivotal role in providing technical services and support to both internal teams and external customers of our client's services. This position offers a unique opportunity to be a technical escalation point for complex cases and contribute significantly to up-skilling Tier 1/Level 1 support teams and ICT professionals. You will embody the role of a technical Subject Matter Expert and provide a red carpet service to ensure exceptional customer experiences. With a focus on technical case management and project work, you will assist in incident remediation and technical transitions while actively contributing to the growth and improvement of our client's services.

**About You**

Relevant technical qualifications, such as CCNP or NSE 5, with a comprehensive understanding of switching, routing, and firewalls.

A minimum of five years' experience troubleshooting and solving problems in customer-focused environments.

A passionate commitment to delivering outstanding customer outcomes and exceeding expectations.

A proactive and self-driven attitude, demonstrating the ability to identify and execute necessary tasks.

Proficiency in working with Google products and services, as well as experience with Cisco and/or Fortinet networking products.

Strong knowledge of technical support issues related to Internet connectivity, firewalls, and PC troubleshooting, along with excellent communication skills to convey technical concepts to non-technical stakeholders.

Leadership qualities to provide technical guidance, contribute to fault management, and play an active role in change control processes.

**Why You Should Apply**
By joining our client's team as a Customer Support Engineer, you will have the opportunity to:
Lead with empathy and purpose, contributing to a positive and collaborative company culture.

Showcase your technical expertise by providing guidance to Tier 1/Level 1 teams and resolving technically challenging cases.

Collaborate with stakeholders, ICT providers, and vendors to build strong relationships and ensure efficient issue resolution.

Contribute to the enhancement and promotion of our client's services, making a meaningful impact in the education sector.

Develop and share your knowledge through training, documentation, and knowledge sharing initiatives.

Play an active role in shaping technical solutions and driving continuous improvement.

**Benefits**

Southern Cross Medical Insurance

Work from home/ Flexibility

EAP Program

Genuine career growth

Inclusive and innovative culture

If you're seeking a role that blends technical prowess with impactful customer interactions, if you're ready to take ownership and push boundaries to deliver exceptional results, then we encourage you to apply.
- Supportive and Collaborative Environment
- Hybrid Working 2-3 days WFH
- Competitive Salary and Benefits Package

Job Details

Job ID (JID):
**4139187**

**Location**:
**Auckland CBD**

Category:
**IT & Digital, Support**

Type:
**Permanent - Full Time


  • Customer Support

    7 months ago


    Auckland CBD, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...


  • Auckland CBD, New Zealand Consult Recruitment Full time

    Our client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service. We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily. This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure. As a Desktop Support Engineer,...


  • Auckland CBD, New Zealand Uptime Solutions Ltd Full time

    **1st Line Support Engineer** **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...


  • Auckland City, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...


  • Auckland CBD, New Zealand Uptime Solutions Ltd Full time

    **1st Line Support Engineer** **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...


  • Auckland City, New Zealand Consult Recruitment Full time

    Supportive and Collaborative Environment - Hybrid Working 2-3 days WFH - Competitive Salary and Benefits Package **About the Company** Our client is a dynamic and innovative company dedicated to providing cutting-edge technical solutions in the field of education. Committed to delivering excellence, our client operates with the core values of integrity,...


  • Auckland CBD, New Zealand Uptime Solutions Ltd Full time

    1st Line Support Engineer **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...


  • Auckland CBD, New Zealand 11TH AVENUE BY FRANK'S LIMITED Full time

    11th Avenue by Frank's Limited is a dynamic and innovative company dedicated to providing exceptional quality and customer service to our clients. As we continue to grow, we are seeking a dedicated and enthusiastic individual to join our team as a Customer Support Representative. Position Type: Part-Time **Job Description**: **Responsibilities**: Provide...

  • Support Engineer

    2 months ago


    Auckland, New Zealand Cyclone Computer Co Ltd Full time

    Help Desk & IT Support (Information & Communication Technology)Full timeCompetitive salary and great team benefitsAs a Support Engineer at Cyclone, you represent the organisation and provide Tier 1 and Tier 2 onsite support. Our unwavering commitment lies in delivering exceptional customer-centric support and establishing a trusted partnership with our...

  • Support Engineer

    3 weeks ago


    Auckland, New Zealand Cyclone Computer Co Ltd Full time

    Help Desk & IT Support (Information & Communication Technology)Full timeCompetitive salary and great team benefitsAs a Support Engineer at Cyclone, you represent the organisation and provide Tier 1 and Tier 2 onsite support. Our unwavering commitment lies in delivering exceptional customer-centric support and establishing a trusted partnership with our...

  • Customer Support

    7 months ago


    Auckland City, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...


  • Auckland City, New Zealand Nintex Full time

    You want to change how work gets done. We're here to help you make that happen. We improve the way people work through process management and automation. Since the company's founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows - thereby improving how people work. **About...

  • Security Engineer

    4 days ago


    Auckland CBD, New Zealand Consult Recruitment Full time

    Work with the most modern observability tech - Flexible Working - Very attractive benefits package Help to revolutionise the way this company builds and automates their Application Performance Monitoring portfolio! **The Company**: Our client is a trusted New Zealand brand that pride themselves on delivering a differentiated customer experience through...


  • Auckland CBD, New Zealand Consult Recruitment Full time

    Be part of an organisation responsible for providing the digital platforms for their industry - NZ company with an excellent reputation and growing team - On-going training and development - Flexible working options **The Company**: Our client is an iconic NZ organisation within their industry, known for partnering with some of the country's leading...


  • Auckland CBD, New Zealand Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Provide first level contact and problem resolution for customer issues. - Provide timely communication on...

  • First Line Support

    7 months ago


    Auckland CBD, New Zealand Uptime Solutions Full time

    **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support. Growth is important to us,...

  • Software Engineer

    1 week ago


    Auckland CBD, New Zealand Tech Mahindra Ltd. Full time

    **Job title/Position**:Software Engineer** Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and the society to Rise. We are a USD 5.1 billion organization with 145,000+ professionals across 90 countries helping almost 1,200 global customers, including Fortune 500 companies. At Tech Mahindra, we live...


  • Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora) - Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory) - Experience with Networking and troubleshooting (TCP/IP, DNS, routing,, firewalls or...


  • Auckland City, New Zealand WWNZ SUPPORT Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Cloud Support Engineer

    2 months ago


    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team,...