![Uptime Solutions](https://media.trabajo.org/img/noimg.jpg)
First Line Support
3 months ago
**What’s this role about?**
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from a 1st line engineer to 2nd line.
**What will I get up to day to day?**
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners, while escalating issues requiring more senior resource to a suitable engineer.
**Your everyday focus will include**:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Basic administration of Windows Server 2008 R2, 2012, 2016, 2019
- Network troubleshooting
- Using our PSA platform to log and respond to support tickets
- Identifying and escalating higher level issues to a senior engineer
- Being a people person, delivering support with a friendly and positive manner
Great communication skills, both verbally and in writing will be expected.
**What gets me the competitive edge?**
Stand out from the pack with these things:
- Passion for technology and self-development
- Experience working for a managed service provider
- Knowledge of Autotask RMM or PSA
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
**Education**:
- A-Level or equivalent (preferred)
Reference ID: CD-UT-CRAWLEY
-
First Line Support Engineer
1 month ago
Auckland, New Zealand Uptime Solutions Ltd Full timeAbout the Job: 1st Support Engineer - Hybrid (After training - 2 days office / 3 days home) What's this role about? As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work...
-
1st Line Support Engineer
3 months ago
Auckland CBD, New Zealand Uptime Solutions Ltd Full time**1st Line Support Engineer** **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...
-
Verification Officer
3 months ago
Auckland CBD, New Zealand First Mortgage Services and First Title Full time**Are you passionate about customer service?** **Do you want to work in a role where you help someone move into their dream home?** - **Great team environment where we celebrate milestones and successes** - **Work/life balance, no shift work and the weekends are yours** - **Flexible workplace with a hybrid work environment** **We have an exciting...
-
1st Line Support Engineer
3 months ago
Auckland CBD, New Zealand Uptime Solutions Ltd Full time**1st Line Support Engineer** **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...
-
1st Line Support Engineer
3 months ago
Auckland CBD, New Zealand Uptime Solutions Ltd Full time1st Line Support Engineer **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...
-
1St Line Support Engineer
2 weeks ago
Auckland, New Zealand Uptime Solutions Ltd Full timeFirst Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your...
-
1St Line Support Engineer
2 weeks ago
Auckland, New Zealand Uptime Solutions Ltd Full timeFirst Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your...
-
1St Line Support Engineer
2 weeks ago
Auckland, New Zealand Uptime Solutions Ltd Full timeFirst Line Support Engineer - Hybrid (After training - 2 days office / 3 days home) What's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your...
-
2Nd Line Support Engineer
3 weeks ago
Auckland, New Zealand Mcs Group Full timeMCS Group is seeking a 2nd Line Support Engineer to join a family-run manufacturing organisation. In this role, you will support over 200 IT end users across 4 different sites, ensuring their IT infrastructure and systems are supported and protected from cyber attack, maintaining seamless IT functions across all departments within the business.In it for...
-
1St Line Support Engineer
4 weeks ago
Auckland, New Zealand Uptime Solutions Ltd Full timeFirst Lin e Support Engineer - Hybrid (After training - 2 days office / 3 days home) What's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your...
-
1st Line Support Engineer
1 month ago
Auckland, New Zealand Uptime Solutions Ltd Full timeFirst Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your...
-
Administration Officer
2 months ago
Auckland CBD, New Zealand First Mortgage Services and First Title Full timeDo you currently work in Retail or Hospitality and are looking to make a change to an office environment? Now that Spring is upon us, are you wanting to get your weekends and evenings back and only work Mondays to Fridays? Come and join us as an Administration Officer! We are looking for full time permanent and casual Administration Officers. **What will...
-
Customer Support Specialist
3 months ago
Auckland City, New Zealand First AML Full time**Introduction**: Who are we and why work for us? We've created a world-class SaaS product that automates and solves our customers due diligence problems so that they can stay focused on running their business. First AML isn't just a “start up” we are in growth mode which for you means your career will grow with us as we create a Global NZ success...
-
Client Support Specialist
3 months ago
Auckland CBD, New Zealand Consult Recruitment Full time**The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're innovative and offer impressive company...
-
Underwriter, Financial Lines
3 months ago
Auckland City, New Zealand Zurich Insurance Full timeA new adventure awaits- At Zurich we’re on a journey, even though we are 100 years young in ANZ, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- Zurich’s General Insurance business in Australia & New Zealand works with companies...
-
1st Line Support Engineer
3 months ago
Auckland City, New Zealand Uptime Solutions Ltd Full time1st Line Support Engineer What’s this role about? As a 1st line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical...
-
1st Line Support Engineer
3 months ago
Auckland City, New Zealand Uptime Solutions Ltd Full time1st Line Support Engineer **What’s this role about?** As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical...
-
Personal Lines Underwriter
3 weeks ago
Auckland City, New Zealand Ando Insurance Group Limited Full time**Personal Lines Underwriter** - WFH + Flexible working - Life & Income insurance + Wellbeing allowance + EAP - Great culture and fun team **We do things a bit differently here** Ando are proud to be a majority-locally owned multi-lines insurance business. We operate as an underwriting agency in partnership with The Hollard Insurance Company Pty Ltd and...
-
Personal Lines Underwriter
3 months ago
Auckland City, New Zealand Ando Insurance Group Limited Full timeAt Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...
-
Senior Personal Lines Underwriter
2 months ago
Auckland City, New Zealand Ando Insurance Group Limited Full timeAt Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...