Desktop Support Engineer
3 weeks ago
Our client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service.
We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily.
This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure.
As a Desktop Support Engineer, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
**Responsibilities**:
Provide first and second-level contact and convey resolutions to user issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through the problem-solving process
Follow up with customers, provide feedback and see problems through to resolution
utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
**Requirements**:
One year of proven working experience in providing help desk support
Proficiency in Windows/Mac OS environments
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science, or equivalent
**TJ3770517**
- Must be available to start Monday 22nd April for 4 month contract
- Looking for a junior with 1-3 years experience in a Desktop/Helpdesk enviornment
- Great opportunity to get more work experience
- Must be available immediately
Job Details
Job ID (JID):
**4226655**
**Location**:
**Auckland CBD**
Category:
**IT & Digital, Support**
Type:
**Contract & Temporary
-
Desktop Support Engineer
2 weeks ago
Auckland CBD, New Zealand Consult Recruitment Full timeOur client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service.We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily.This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure.As a Desktop Support Engineer, you will...
-
Desktop Support Engineer
3 weeks ago
Auckland City, New Zealand EIL Global Full timeGreetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers...
-
Desktop Support Engineer
2 months ago
Auckland CBD, New Zealand Total IT Global Full timeWindows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Provide first level contact and problem resolution for customer issues. - Provide timely communication on...
-
Desktop Support Engineer
2 days ago
Auckland CBD, New Zealand Total IT Global Full timeWindows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Provide first level contact and problem resolution for customer issues. - Provide timely communication on...
-
Desktop Network Support Engineer
2 months ago
Auckland City, New Zealand EIL Global Full timeGreetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers...
-
Desktop Network Support Engineer
4 weeks ago
Auckland City, New Zealand EIL Global Full timeGreetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers...
-
Desktop Support Engineer
2 weeks ago
Auckland CBD, New Zealand Total IT Global Full timeWindows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems. Excellent communication relationshipbuilding and internal customer service skills Provide first level contact and problem resolution for customer issues. Provide timely communication on issue...
-
Desktop Euc Support L1
4 weeks ago
Auckland CBD, New Zealand EIL Global Full time**Desktop Support Engineer** Technical Skills: - Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc - Administration experience of MS Active Directory users & groups, policies and management concepts **Job Types**: Full-time, Fixed term contract, Freelance **Salary**: Up to $4,500.00 per...
-
Desktop Support Engineer
2 weeks ago
Auckland, Auckland, New Zealand MCS Group Full timeMCS Group is seeking an experienced Desktop Support Engineer to join a global FinTech. This Desktop Support Engineer will be focused on ensuring internal systems users have a great user experience, and have their tickets and issues resolved in a timely, and efficient manner. This Desktop Support Engineer will have solid Second Line Support Experience, have...
-
Desktop Support Engineer
2 weeks ago
Auckland City, New Zealand Rex Tec Full time**About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...
-
Desktop Support
3 weeks ago
Auckland CBD, New Zealand Total IT Global Full timeDesktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate...
-
Desktop Euc Support L1
2 weeks ago
Auckland CBD, New Zealand EIL Global Full timeDesktop Support EngineerTechnical Skills: Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc Administration experience of MS Active Directory users & groups, policies and management conceptsJob Types: Full-time, Fixed term contract, FreelanceSalary: Up to $4,500.00 per monthSchedule: Day shiftAbility to...
-
Desktop Support
2 weeks ago
Auckland CBD, New Zealand Total IT Global Full timeDesktop Technician will provide day to day localFunctions include: Windows 710, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV...
-
Desktop Engineer
2 weeks ago
Auckland, Auckland, New Zealand Crew Technology Recruitment Full timeADVERTISEMENT Desktop Engineer - Professional Development Opportunities Company : Crew Technology Recruitment Job Type : Full Time Invercargill, Southland Number of Applicants : 000+ Fast Apply Job Description - Desktop Engineer - Professional Development Opportunities We are searching for an ambitious Desktop Engineer to join our collaborative team at Crew...
-
Casual Desktop Support
2 months ago
Auckland CBD, New Zealand Total IT Global Full time**Main Responsibilities include**: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...
-
Casual Desktop Support
2 days ago
Auckland CBD, New Zealand Total IT Global Full time**Main Responsibilities include**: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...
-
Casual Desktop Support
2 weeks ago
Auckland CBD, New Zealand Total IT Global Full timeMain Responsibilities include: Provide 1st line IT support to endusers with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...
-
Desktop Engineer
3 weeks ago
Auckland City, New Zealand RWA Technology People Full timeInstall, update and provide User support - Active Directory, Phone and Gmail User account creation - Central Location with excellent benefits The Desktop Engineer is a member of the IT Operations Team which is tasked with ensuring the availability, integrity and security of the IT internal network and infrastructure. They provide tier II support and...
-
IT Desktop Support Technician
3 weeks ago
Auckland City, New Zealand Milestone IT Full timeEllerslie Auckland location - Contract role - Excellent career progression ️ Looking for a Skilled IT Desktop Support Technician? Look No Further! ️ Introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have...
-
Desktop Support Engineer
2 months ago
Auckland City, New Zealand Combined Insurance Full timeChubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. At Chubb Life Insurance New Zealand, we've been providing high-quality insurance products and services that help protect Kiwis for over 100...