Desktop Support Engineer

3 weeks ago


Auckland CBD, New Zealand Consult Recruitment Full time

Our client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service.

We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily.

This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure.

As a Desktop Support Engineer, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

**Responsibilities**:
Provide first and second-level contact and convey resolutions to user issues

Properly escalate unresolved queries to the next level of support

Track, route, and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through the problem-solving process

Follow up with customers, provide feedback and see problems through to resolution

utilise excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation, and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products, and services

**Requirements**:
One year of proven working experience in providing help desk support

Proficiency in Windows/Mac OS environments

Working knowledge of help desk software, databases, and remote control

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BS degree in Information Technology, Computer Science, or equivalent

**TJ3770517**
- Must be available to start Monday 22nd April for 4 month contract
- Looking for a junior with 1-3 years experience in a Desktop/Helpdesk enviornment
- Great opportunity to get more work experience
- Must be available immediately

Job Details

Job ID (JID):
**4226655**

**Location**:
**Auckland CBD**

Category:
**IT & Digital, Support**

Type:
**Contract & Temporary



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