Head of Operational Risk

7 months ago

Auckland City, New Zealand Rabobank Full time

Job Overview/Purpose:
Context of Job:
The external environment in relation to Operational Risk Management at Rabobank New Zealand is largely driven by the requirements of the local regulators in New Zealand, and also through the requirements of the DNB in the Netherlands. Regulatory focus in this area is increasing. Rabobank New Zealand’s ability to evidence the existence of a cohesive operational risk management framework and to demonstrate the effectiveness of its implementation through local and appropriate resourcing to the satisfaction of the Regulator, is key to it being able to provide banking services in New Zealand. This role works across all levels of Rabobank New Zealand to support the broader risk team in building a robust risk aware culture for Rabobank New Zealand.

Key Responsibilities and Accountabilities:

- Providing oversight and challenge over the implementation of the Operational Risk Framework by the 1st Line in Rabobank New Zealand.
- Working with the 1st Line regarding the identification and documentation of operational risks and controls and risk indicators; providing insight to risk/reward profiling and enhancing risk decision making processes.
- Providing advice and guidance on the management and causes of operational risk events; monitoring and reporting operational risk events and losses in line with policies and procedures.
- Providing oversight and monitoring of management’s response to Findings & Actions across Rabobank New Zealand (i.e. 1st Line findings, 2nd line findings and Internal Audit findings) and overseeing the steps taken by the 1st Line towards resolution.
- Working with the New Zealand leadership team, as well as other business unit leaders, in the development of operational risk policies, procedures and tools for Rabobank New Zealand.
- Acting as a consultant on new projects to ensure that the 1st Line has appropriate processes in place to ensure that operational risks are adequately identified, assessed and mitigated.
- Providing New Zealand content and input in the completion of relevant/required 2nd Line reports to Boards, Committees, Rabobank Group, local and regional Management and Business Units as required.
- Coordinating all relevant operational risk management training and development activities, promoting risk awareness and active risk management within the New Zealand geography.
- Overseeing the 2nd Line Control testing/monitoring within Rabobank New Zealand.
- Other duties as directed.

Qualifications:
Essential
- Bachelor's Degree or International Equivalent.
- Graduate Education required with preference for MBA/CA or similar post graduate knowledge.
- A minimum of 10 years related experience in financial services industry of which a minimum of 5 years with focus on controls, auditing, operational risk or process engineering.

Desirable
- Preference for financial, business, economics or other related undergraduate degree.

**Experience**:

- A Minimum of 10 years related experience in a financial services industry with focus on controls, auditing, operational risk or process engineering essential.

Knowledge:
Essential
- A thorough understanding of Operational Risk Management within the financial services industry and related regulatory standards (Basel II and RBNZ).
- Understanding of banking and finance operations.
- Knowledge of causes, influences and drivers of operational risk.

Desirable
- Knowledge of retail and/or wholesale banking.

**Skills**:

- Ability to make decisions in a commercial environment.
- A self-starter and ability to work as part of a team as well as independently.
- Demonstrated high levels of initiative.
- Excellent written and verbal communication skills.
- Excellent attention to detail, demonstrable analytical skills & a high level of discretion.
- Sound relationship management skills.
- Ability to manage stakeholder expectations.
- Ability to work to deadlines.
- Ability to manage competing priorities and plan own work effectively and efficiently.

Rabobank Global Behavioural Skills:

- Storytelling - Selects stories, analogies, or examples to illustrate a point and influence others, while customizing communication style to the needs of the audience.
- Service Orientation - Takes accountability for strengthening client relationships, ensures a high level of service quality in the organization, translates future client needs into new products and service solutions.
- Judgement & Decision-Making¬ - Uses appropriate analysis, judgment and experience to make sound business decisions.
- Collaborating - Takes responsibility for both personal, team and organization goals, while actively seeking and valuing the ideas, opinions and contributions of others.
- Complex Problem Solving - Solves ill-defined problems in complex, real-world settings.
- Coaching - Guides, encourages and supports teams in improving team performance and expand, refine, and build new skills.
- Emotional Intelligence - Is aware of own and others' needs

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