Customer Service Officer

4 days ago


Tauranga, New Zealand NZ Post Full time

Customer Service Officer - Permanent Part-Time
- $25.30 per hour on a fortnightly pay cycle
- Tuesday to Saturday (37.5 hours)

The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer needs and continually improving service delivery alongside achieving better outcomes for our staff.

We are looking for a fun-loving Customer Service Officer to join our tight-knit team on a part-time basis: Tuesday to Friday 09:30 to 18:00 and Saturdays from 07:00 to 13:00. You will be based at our Tauranga Depot in Tauriko, Tauranga.

**In this dynamic role you will**:

- Undertake administrative tasks such as disptach and processing of undeliverables and damaged items
- Develop and maintain productive working relationships with customers and fellow staff alike

Some of the key things you'll possess to successfully perform this role include:

- Ability to complete tasks in a timely manner
- Proven experience in customer service or retail to deal with a diverse range of customer queries
- A willingness to learn and take on board our policies and procedures
- Strong communication skills to engage with staff and other members of the team

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

- Access to discounted health insurance plans for you and your family
- Special rates on fantastic holiday home accommodation around New Zealand
- Reduced banking service fees, rates and packages through our partners
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- An Employee Assistance programme to support you when you need it

Follow the link below to check out our video to get more insight into a day in the life
For more information about careers at New Zealand Post visit jobs.nzpost.co.nz

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone



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