Customer Service Nightshift

6 months ago


Tauranga, New Zealand Service Foods Full time

Every day more than 800 Service Foods people around 17 branches in New Zealand work hard to enhance our customer’s business by providing high level customer service, by being able to provide a superior range of products through innovation and supply chain.

Our success as an organization is a direct result of our employees’ dedication and commitment to creating an environment they are proud to work in. We live our values of creativity, resilience, inclusivity, collaboration, work ethic and humility.

**The opportunity**:
We have a part-time opportunity for a Customer Service Representatives to join our team based in Tauranga.
- Immediate start
- Part-time permanent role
- ** Sunday** **5.00 pm to 12.00 am (Extra shifts available when staff on leave)**:

- Location: 71 Maleme St, Tauranga.

**The role**:

- Keying in orders and invoicing them in our ERP system.
- Ensuring all customer complaints are resolved with tact and efficiency.
- Working together and coordinating with various internal departments to address customer queries and concerns.
- Discussing product options with customers and Up-selling product lines
- Maintaining a thorough knowledge of our products, buyer's guide promotions, and staying up to date with industry trends.

As this is a phone-based role, you'll need to be comfortable being desk-bound, as well as building rapport with the callers in a short period of time. The successful applicant will possess the following skills, qualities, and attributes:

- Drive, Resilience and Exceptional People skills.
- A great communicator with a friendly and confident phone manner
- Excellent English speaking, reading & writing skills, and reasonably good arithmetic skills
- Current full NZ driver's license
- Time management skills are necessary
- Attention to detail
- Prior NZ experience within this field will be an advantage but not essential.
- Knowledge of basic food ingredients is essential.



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