Manager - Service Integration

3 months ago

New Zealand New Zealand Government Full time

Key role leading a team to deliver high quality products and services
- Permanent role based in Wellington, flexible location arrangements negotiable.
- Salary range $117,611 - $176,417 + 3% kiwisaver

He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We work to shape an education system that delivers equitable and excellent outcomes
Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.
Te Tāhuhu o te Mātauranga recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown. We are committed to having Te Tiriti o Waitangi at the forefront of our work for and with Māori students, their whānau, hapū and iwi.

Mō tēnei tūranga | About this role
We are seeking a Manager - Service Integration to join the newly established Workforce Design Team in Te Pou Ohumahi Mātauranga | Education Workforce.
This role is responsible for leading a team of Business Analysts to deliver to deliver high-quality products and services that align with our goals, and enhance the experience of the education workforce towards achieving positive and equitable outcomes for ākonga.
As Manager - Service Integration, your team will undertake investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change, contributing to the Service Design programme of work.
For more information on this position, please read through the attached Job Description
Our team is based in central Wellington. However, we are open to applicants located across the country.

**We also offer**:

- Flexible working arrangements where everyone feels valued & supported
- The ability to purchase extra days leave
- A range of employee network groups
- An inclusive environment that encourages your personal cultural competency journey
- Development and learning, including mentorship programmes and internal secondments
- Wellness initiatives to support your overall health and wellbeing

Mōhou ake | About you
We're looking for experienced business analyst with proven leadership experience in coaching and mentoring others to achieve outcomes. You are able to work closely with cross-functional teams, including product owners, operations and support teams across the Ministry to integrate service design principles and deliver cohesive and seamless experiences. You will foster strong relationships with stakeholders and influence decision-making to ensure a customer-centric approach.

**To be successful in this role, you will need to have**:

- Extensive experience with a range of business analysis and project management process, tools and methodologies
- Experience in developing, delivering and monitoring workplans that align to organisational strategies and work programmes.
- Experience with software as a service (SaaS) and Customer Relationship Management (CRM) platforms such as Salesforce.
- Proficiency in industry-standard design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
- Expertise in digital design, including user interface (UI) design or user experience (UX) design, interaction design, and information architecture.
- Proficiency in designing for multiple digital platforms, including websites, mobile apps, and other interactive touchpoints.
- Experience in coaching and mentoring others to achieve outcomes, and building and leading inclusive and diverse teams and creating a safe, open and responsive culture.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

Mātau rōpū ake | About our group, and team
Te Pou Ohumahi Mātauranga | Education Workforce is a key part of the Ministry.
We develop the education workforce strategy, including a focus on specialist services, employment relations, pay equity, education payroll, supply and scholarship functions. Our group ensures the system has the right people in the right places at the right time for early learning, kōhanga reo, schools and kura. We have links to tertiary education organisations, in particular wānanga, iwi and Māori, peak bodies and others, in the co-design of solutions to workforce challenges, such as provision of teachers with te reo and mātauranga Māori knowledge and Pacific languages.
The newly established Workforce Design Team within Te Pou Ohumahi Mātauranga is focused on making key improvements to the services and initiatives offered to our education workforce, so that they are easy to access and nav

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