Customer Care Executive
6 months ago
**An exciting opportunity to join a market-leading, global organisation**
- Permanent, full-time role based in a handy Mt Wellington location
- Competitive salary with full medical cover and on-site parking
We have a fantastic opportunity for an experienced **Customer Care Executive** to join our high performing team in Aukland, on a **permanent**, **full-time** basis. Reporting to the Customer Service Team Leader, you will be responsible for providing customer-centric administrative support to help retain and grow the National Accounts portfolio. This also means providing excellent customer service and coordination for both our internal and external customers.
**Your role will include (but not be limited to)**:
- Acting as the first point of contact for both internal and external clients
- Receiving, responding to and entering all customer requests into the appropriate systems
- Managing the ticket system from the start of a request through to the completion (including triage and assignment to appropriate personnel)
- Providing customer service phone support to National Account customers
- Preparing, processing and submitting client invoices each month
- Managing client portals to ensure Key Performance Indicators are achieved
- Working closely with regional and other internal teams to ensure all service requests are carried out promptly and that invoicing is prompt and accurate
- Monitoring and following up on any overdue service requests via an internal tracking system
**To be successful in this role you will have**:
- Minimum of 2 years' experience in a similar customer service / business administration related role
- Outstanding verbal and written communications skills with an aptitude to build relationships remotely to achieve business outcomes
- Ability to learn quickly and be IT savvy
- Able to demonstrate working effectively under pressure whilst keeping a smile in your voice
- The ability to use a straightforward and practical approach to handling business issues
Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has around 36,000 employees providing a range of support services in over 70 countries worldwide, whilst retaining the agility and characteristics of a local company.
**At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.**
Please note that applicants must have the right to live and work permanently or long-term in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.
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