Customer Care Team Senior

6 months ago


Auckland City, New Zealand Allianz Partners Full time

.

**Role purpose**:
**Key responsibilities include**:

- Relief cover in the event that the Team Leader is unable to attend to duties ie. periods of annual or sick leave, cover for prearranged meetings or out of office situations
- Must be able to build up a good rapport and trust with the team, customers/partners
- Provide accurate, valid and complete information to the team, partners/customers
- Handle complex and escalated customer queries and complaints by being able to identify problems, research solutions and implementing corrective actions
- Identify to the Team Leader possible areas of improvement within the Customer Services systems and processes
- Assist with the investigation and audit trail queries with regards to escalated claims
- Assist with investigating internal feedback and escalations

This role is to ensure we provide the support to the Contact Centre team, and ensure that optimal customer service is being delivered to our customers.

We are looking for a Team player who:

- Can work at our North Shore, office location
- Loves people - This person genuinely enjoys helping the people by answering questions, providing guidance and support to the team as well as handle queries and difficult situations
- Excellent communication skills are a must - we are looking for someone who is friendly, loves to collaborate within a team environment, is patient and displays high levels of empathy and care
- Manage and prioritise multiple tasks and projects efficiently
- Is an active listener who uses their initiative to think outside the box and problem solve
- Someone who resilient, adaptable and able to remain calm in challenging situations
- Intermediate level of Microsoft Office 365, Teams, Excel, Word
- Someone who can work to a pace with attention to detail
- Minimum of 2 years experience in the Insurance industry

49987 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent


**Job Level**:

- Professional

**Location**:

- Auckland, AUK, NZ, 0622**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP Services New Zealand Limited

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 49987

**Position Cluster**:

- Non-Executive


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