Customer Care Consultant
5 months ago
**Role Purpose**:
**Key responsibilities include**:- Assist customers with quoting, issuing and manging their insurance policies- Assist in matters related to medical assessments and claims- Identify and assess customers needs to achieve satisfaction- Able to build up a good rapport and trust with customers/partners- Provide accurate, valid and complete information to partners/customers- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies
**As the successful Customer Care Consultant, you will show**:
- Mandatory requirement - is a New Zealand citizen or permanent resident visa holder- Team player who can help support others.- Strong communication skills - we are looking for someone who is friendly, loves to collaborate within a team environment, is patient and displays high levels of empathy and care- Is an active listener who uses their initiative to think outside the box and problem solve- Someone who resilient, adaptable and able to remain calm in challenging situations- Intermediate level of Microsoft Office 365, Teams, Excel, Word- Someone who can work to a pace with attention to detail
48286 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Join us. Let's care for tomorrow.
**Job Level**:
- Professional
**Location**:
- Auckland, AUK, NZ, 0622**Area of Expertise**:
- Underwriting
**Unit**:
- Allianz Partners
**Employing Entity**:
- AWP Services New Zealand Limited
**Job Type**:
- Full-Time
**Remote Job**:
- Hybrid working
**Employment Type**:
- Permanent
**ID**:
- 48286
**Position Cluster**:
- Non-Executive
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