Customer Care Team Leader

2 months ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

At AT we focus on exceptional people experiences and creating a culture where our people can thrive. To help us on this journey, we have an awesome opportunity for an experienced leader to join us as a Customer Care Team Leader

In the Customer Care team, we're on a journey to provide exceptional service to anyone who needs a complaint dealt with and need you to help us along this journey. We have a passion and drive to deliver easy customer journeys for Tamaki Makaurau through providing quick, helpful information to communities and our Elected Members.

A typical day in the role might include:

- Creating a great place for your people to work, where a learning mindset is our default and career pathways are front of mind
- Operating a high performing, cross functional complaints team
- Creating better outcomes for customers through moving work to digital channels or driving process changes. Adding value to our customers interactions and moving from reactive to proactive processes is a priority for Customer Services
- Triaging customer queries to ensure resourcing is in line with customer expectations
- Reviewing the quality of responses to our customers to ensure great case management is at the heart of each of our interactions - lift our customer satisfaction
- Supporting the team in managing escalations from stakeholders across Local Government
- Establishing customer measures where they don't exist and engaging our stakeholders through these data points
- Reporting on volumes in your space
- Liaising with senior managers and executives across AT to ensure customer trends are prioritised

You will also work alongside other leaders within the Customer Service teams to continue to grow our centre of excellence, connecting your team to our purpose and Customer Value Proposition.

**Ko koe tēnei | About you**

The successful Customer Care Team Leader will bring a qualification in business management, or relevant business experience. You will have pre-existing experience in leadership roles, and exposure working with escalation management and executive communications.

To really excel in this role you will also have:

- Collaborative leadership skills
- Customer focus/mindset
- Excellent customer centric written skills
- Stakeholder engagement and interpersonal skills
- Great escalation/VIP management
- Proven change management skills
- Effective communication through reporting and data

**Ko wai mātou | About us**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

LI-KL1

  • Customer Service Team Leader

    2 months ago

    Auckland City, New Zealand Team Recruitment Full time

    **About the Company**: A worldwide recognized freight forwarder who have made their mark across the global for their logistics expertise and service offering. **About the Role**: We are currently seeking an experienced Customer Service Team Leader to join this team based at the Auckland Airport. **Duties include**: - Managing a small team of 3-5 -...

  • Customer Care Team Leader

    3 months ago

    Auckland City, New Zealand Auckland Transport Full time

    At Auckland Transport we're on a continuous journey to change the way we deliver service to our customers. We're working to shape our city and provide transport choices for a growing, vibrant Auckland. Our people are a diverse team of forward thinking, passionate individuals who provide innovative and realistic insight to the city's transport challenges. As...

  • Claims & Customer Care Coordinator

    1 month ago

    Auckland, New Zealand Team Recruitment Full time

    About the Company:Our client is a leader in providing world-class medical treatment and care to patients. Known for their supportive, efficient, and comprehensive medical services, they cater to patients from all backgrounds. They strive to offer a seamless, professional experience, with excellence and the highest levels of patient care at the core of their...

  • Claims & Customer Care Coordinator

    1 month ago

    Auckland, New Zealand Team Recruitment Full time

    About the Company: Our client is a leader in providing world-class medical treatment and care to patients. Known for their supportive, efficient, and comprehensive medical services, they cater to patients from all backgrounds. They strive to offer a seamless, professional experience, with excellence and the highest levels of patient care at the core of their...

  • Claims & Customer Care Coordinator

    1 month ago

    Auckland, New Zealand Team Recruitment Full time

    About the Company: Our client is a leader in providing world-class medical treatment and care to patients. Known for their supportive, efficient, and comprehensive medical services, they cater to patients from all backgrounds. They strive to offer a seamless, professional experience, with excellence and the highest levels of patient care at the core of their...

  • Customer Care Team Leader Auckland, New Zealand

    3 months ago

    Auckland City, New Zealand Philip Morris International Full time

    Are you ready to #MakeHistory? At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re in the process of transforming our business and introducing products to work towards a smoke-free future. With huge change, comes huge opportunity. So, if you are the chosen one, you’ll enjoy the freedom to dream up and deliver better,...

  • Senior Import Operations

    1 month ago

    Auckland City, New Zealand Team Recruitment Full time

    **The company**:A well established International Freight Forwarding & Logistics company who are very successful across the entire supply chain. **The role**: We are seeking an experience Senior Import Seafreight Operator or Team leader to provide assistance and expertise to this very busy operations team. **Key responsibilities**: - Processing and...

  • Wastewater Team Leader

    3 months ago

    Auckland City, New Zealand City Care Full time

    **Job description**: **We Discover. We Deliver. We Care** As New Zealand's go-to company for infrastructure construction and maintenance services, we know our people are what make us great. Citycare is going places and we're looking for talented people to join us on the journey. **What's the job?** We are currently seeking a highly motivated and...

  • Water Team Leader

    3 months ago

    Auckland City, New Zealand City Care Full time

    **Job description**: **We Discover. We Deliver. We Care** As New Zealand's go-to company for infrastructure construction and maintenance services, we know our people are what make us great. Citycare is going places and we're looking for talented people to join us on the journey. **What's the job?** We are currently seeking a highly motivated and...

  • Social Worker

    3 months ago

    Auckland City, New Zealand devoted care Australia Full time

    Paid VISA sponsorship - offering 186 (PR visa) - accommodation assistance - Salary packing benefits which can save you up to $15,000 a year - Extensive professional development and career pathway opportunities **YOUR DREAM TO LIVE & WORK IN OZ!!!** **Position Title**: Social Worker - Team Leader **Primary purpose of the position**: **Description**: The...

  • Water Team Leader

    3 months ago

    Auckland City, New Zealand City Care Full time

    **Job description**: **We Discover. We Deliver. We Care** As New Zealand's go-to company for infrastructure construction and maintenance services, we know our people are what make us great. Citycare is going places and we're looking for talented people to join us on the journey. **What's the job?** We are currently seeking a highly motivated and...

  • Customer Care Team Senior

    3 months ago

    Auckland City, New Zealand Allianz Partners Full time

    . **Role purpose**: **Key responsibilities include**: - Relief cover in the event that the Team Leader is unable to attend to duties ie. periods of annual or sick leave, cover for prearranged meetings or out of office situations - Must be able to build up a good rapport and trust with the team, customers/partners - Provide accurate, valid and complete...

  • Customer Care Consultant

    3 months ago

    Auckland City, New Zealand Allianz Partners Full time

    **TWO OPPORTUNITIES TO BE HIRED**: 1. Customer Care Consultant 2. Customer Care Admin Consultant **Role Purpose**: As part of this team, you will also: - Assist in matters related to medical assessments and claims - Complete medical assessments using appropriate systems - Other tasks directed by team leaders and managers **Your key responsibilities...

  • Customer Administration Team Leader

    3 months ago

    Auckland City, New Zealand nib NZ Full time

    Customer Administration Team Leader Are you ready to step into a leadership role? Do you consider yourself a self-starter, with an energetic and positive attitude? About nib | Ko Wai Mātou - Free health, life, income protection insurance + discounts for family - Join a supportive and dedicated team where you can learn and develop your career - Great...

  • Customer Care Consultant

    3 months ago

    Auckland City, New Zealand Allianz Partners Full time

    **What you do**: The Customer Care team is a telephone based team who assist our intermediaries and customers in the quoting, sale and administration of our policies. This is an important customer facing team who are charged with delivering exceptional customer service, advice and support to our partners and customers. As an effective team member you will...

  • Customer Service

    3 months ago

    Auckland City, New Zealand Team Recruitment Full time

    About the Company Located in CBD, a market leader in the industry of importing ro-ro freight. They offer a friendly family feel environment within a stable organisation established over many years, a company who truly knows it's business and does it well. Be proud to be a part of this organisation. About the Role The role is a logistics/customer service...

  • Reticulation Team Leader

    4 weeks ago

    Auckland, New Zealand Join Our Team, Waikato Full time

    Looking for a Team Leader role where you can utilise your technical skills?• Enjoy variety with a few challenges thrown in?• Do you want your work to make a difference in our community?Kaimai Valley Services, the works division of Matamata-Piako District Council, is looking for someone to lead and coordinate our Water and Sewer Reticulation Team.This...

  • Senior Customer Services

    3 months ago

    Auckland City, New Zealand Team Recruitment Full time

    **The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...

  • Team Leader Respite Care

    3 months ago

    Auckland City, New Zealand Equip Full time

    **About Us Equip **|** Mō mātou**: Equip is an independent mental health not-for-profit organisation associated with Windsor Park Baptist Church. Our Vision is to build stronger communities by putting our faith into action. We achieve this by supporting people to grow by providing high-quality services that meet needs and exceed expectations. We are a...

  • Customs Broker

    3 months ago

    Auckland City, New Zealand Team Recruitment Full time

    **About the Company** Independent Brokerage company with a small friendly team located near the city, Pleasant work environment, caring and family minded. Variety of clients, interesting work. The staff love working there, and some have been there for many years. **About the Role** Customs Broker with intermediate level experience. Someone who is motivated...