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Export Customer Advisor

4 months ago

Auckland City, New Zealand New Zealand Government Full time

We have a diverse & collaborative environment that inspires lifelong learning
- We offer hybrid working that enables work life balance with 5 weeks annual leave
- We are focused on holistic wellbeing to support you to be your best self.

We have two opportunities available, a permanent and a 12 month fixed term, both based in our Auckland office.

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) is the government agency charged with helping New Zealand businesses to grow internationally. By supporting New Zealand businesses, we boost New Zealand's economy, elevate the national reputation and help foster important connections.

Who are we | Ko Te Taurapa Tūhono tēnei
We are looking for two Customer Advisors to join the Customer Team (one Permanent role and one 12-month Fixed Term) as NZTE's critical first point of contact for customer enquiries and new customers providing outstanding customer support, solutions and realistic support to New Zealand's businesses helping them grow bigger, better, faster.

NZTE's Customer team are energetic, ambitious people who are privileged to work every day alongside clever New Zealand businesses as they grow internationally. We bring hands-on experience from both the public and private sector to the table, and a passion for working collaboratively and sustainably.

What you'll be doing | Te whakamahere
You will be part of a highly collaborative and fast paced team that is tasked with equipping New Zealand companies to thrive through the early stages of their internationalisation journey. As the first connection point for NZTE customers, you are focused on delivering and building an excellent omnichannel customer experience that exceeds customers' expectations. You will act as a navigator of NZ Inc. and advisor to business leaders across the full spectrum of industries in New Zealand, preparing and equipping them to focus, accelerate and execute on their international business goals.

What you'll need to be successful | Ō Pūkenga
- You will be an ambitious, high-performing person who excels in collaborative, flexible, customer centric environments.
- You will be an energetic and proactive self-starter.
- You will have excellent written and oral communication skills and the ability to communicate effectively and responsively with enquirers from diverse industry sectors and business backgrounds and cultures.
- You will be a confident stakeholder manager who enjoys building rapport and developing trusted relationships.
- You are customer centric; you will have an ability to connect with New Zealand exporting businesses with empathy and credibility.

You will be exposed to an array of businesses across different sectors. You will be critical to the delivery of our purpose and will have the opportunity to create the first defining impression of NZTE to our in-coming customers.

Why you'll love working here | Nau mai ki Te Taurapa Tūhono
NZTE is a truly global organisation, giving you a wonderful experience of working with different cultures with over a hundred countries as part of our everyday. We know that life is not all about work and flexible working at NZTE is standard practise. We will give you the right technology to allow you to work anywhere and balance your time. On top of this, we also offer 5 weeks annual leave so you can have that extra time in the year to enjoy what you love doing

Career development is another huge part of working at NZTE and we will help you with your aspirations and work with you to get you there - being a learning environment that encourages adventure and experimentation, what better place to grow your career

What's next | Te ara ki tua

Applications close Tuesday 5 March 2024 at 11:59pm NZST.

NZTE is committed to uplifting the mana of Māori as tāngata whenua and recognise Te Tiriti ō Waitangi/ the Treaty of Waitangi as New Zealand's founding document.