Service Administrator

3 weeks ago

Wellington City, New Zealand Equans Full time

**Offer ID**:

- 52779**Métier**:

- Support Functions / Admin Support**Contract type**:

- Permanent**Schedule**:

- Full-Time**Country**:

- New Zealand- Company laptop + phone
- Petone location with parking available
- Friendly team and spacious office environment

Are you an experienced Service Administrator who loves being busy? No day is the same, you'll enjoy problem solving and supporting our friendly team

We are looking for an experienced Service Administrator extraordinaire who loves dealing with customers and organising our busy team. No day is the same, you will enjoy problem solving and ensuring our are team is well supported and customers are looked after in a timely manner.

Equans NZ is looking for a passionate and motivated Service Administrator to provide support and ensure day to day operations are completed in an efficient and productive manner.

**Main responsibilities**:

- Professionally answer inbound phone calls and answer queries, take messages or direct calls as appropriate, with a high level of customer service
- Provide an integral link in the delivery of routine and non-routine maintenance services to customers
- Schedule and coordinate trade personnel in response to customer requirements
- Perform data entry duties into our ERP (Pronto Xi)
- Collate, manage, prepare and vet jobs for invoicing
- Assist with the creation and preparation of correspondence, documents, reports, presentations and/or publications
- Build relationships with our local and key accounts to ensure the best customer service is provided

**The role requirements include**:

- Minimum of 2 years’ experience in the same or similar role
- Previous Pronto experience would be an advantage
- Outstanding communication skills
- Proven aptitude for managing competing priorities with successful deliverables
- Advanced to intermediate MS Office skills particularly Excel
- Previous experience in a call centre/service delivery preferred
- High level of accuracy

**About Us**

Equans is part of a global, technical services leader. Our high-performing project teams, qualified technicians, and workforce deliver innovative, customised solutions for our clients, supporting them in their energy, industrial and digital transitions. Equans balance cost, risk, and performance, whilst having access to a global network of experts creating an environment that supports engaged, diverse and inclusive teams to embed integrated and efficient customised intelligence solutions. Equans empowers our people, engineers, technicians, HVAC, refrigeration, mechanical specialists, robotics, cooling, and fire protection experts to implement and install innovative infrastructure, industrial and digital solutions.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

We will not be engaging in the services of a Recruitment Agency to fill this vacancy.

Who are we?

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