Contact Centre Representative

4 weeks ago

Christchurch, New Zealand New Zealand Government Full time

Full time permanent role
- Play a crucial role in supporting patients and whānau within

Community Dental Service
- Provide customer service to patients and their whānauMō te tūnga | About the role
We are looking for a Contact Centre Representative
to join the Community Dental Service, working during the week and currently
based at Hillmorton Hospital. Hours of work are between 8am and 5pm Monday to
Friday.
As a team player you will be working with a small
team managing inbound and outbound calls and e-contact, ensuring the children
in our community have timely access to dental services by ensuring they are
enrolled with the service and booking their required dental appointments.

**In this role, you will be responsible for**:

- Providing courteous and efficient service, both over the phone and

face to face
- Utilising and maintaining our database
- Provide information and advice to patients
- Booking appointments
- Manage inbound and outbound calls and enquires
- Resolve conflicts or difficult enquiresNgā pūkenga me ngā wheako | Skills and experience

**Your skills will include**:

- Excellent interpersonal skills - able to relate to patients, their

whānau and Te Whatu Ora Waitaha Canterbury staff
- Attention to detail
- Organisational, time management and problem-solving skills
- Excellent communication skills
- Active listening skills
- Ability to work under pressure to meet deadlines
- Able to pick up and use new systems and technology
- Microsoft Suite Skills (Word, Outlook, Excel)
- Experience working in a call centre environment (desirable)Integral to your success will be your continual
drive for delivering customer service excellence through your exceptional
telephone manner. Ideally you will have previous contact centre experience,
As part of the Administration and Clerical Pay
Equity Claim settlement this role has been mapped to National Profile Band 2A.

For further information about the administration
and clerical pay equity settlement please follow the link below:
Mō mātou | About Us
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all

we do
- We are committed to honouring Te Tiriti o Waitangi
and its principles by ensuring our partnership with Māori are at the forefront
of all our conversations. We believe in improving, promoting, and
protecting the health and well-being of the Canterbury and the West Coast
community.
The culture at Te Whatu Ora [Health NZ]
Waitaha Canterbury, is driven by our ā Mātou Uara (Our Value
- s):

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te

pono.
- Responsibility for outcomes - Te Takohanga i ngā huaNgā hua |
Benefits of working at Te Whatu Ora [Health NZ]
When you work at the Te Whatu Ora [Health NZ], you
are part of a wider whānau that will support you along your journey. We offer
great coaching, mentoring and learning outcomes for all staff. We are always
improving our facilities across all campuses and have amazing discounts from
select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you
are part of something greater than yourself and encouraged to be your unique
self
We have a range of clinical and non-clinical roles
at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for
you
Please visit our careers website for other roles
and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha
Canterbury
The Future of the Health Industry
It will be a condition of employment for this role
that you are vaccinated against Covid-19. It is therefore a condition of this
requirement includes gaining Booster Dose. As a person working in the
health and disability sector you will come into contact with a large number of
people, some of whom may be vulnerable. Without a vaccine, there is the
risk that you may contract Covid-19 or pass Covid-19 to other staff. This can
place an increased burden on our healthcare system. The requirement to be
vaccinated is to keep you safe and also to endeavour to protect others against
the potential transmission of Covid-19 as a result of you contracting it in the
course of your employment.
Nau mai, haere mai, tauti mai

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