Contact Centre Representative

4 weeks ago

Christchurch, New Zealand Christchurch Full time

Full time permanent role
- Play a crucial role in supporting patients and whānau within Community Dental Service
- Provide customer service to patients and their whānau

**Mō te tūnga | About the role**

We are looking for a Contact Centre Representative to join the Community Dental Service, working during the week and currently based at Hillmorton Hospital. Hours of work are between 8am and 5pm Monday to Friday.

As a team player you will be working with a small team managing inbound and outbound calls and e-contact, ensuring the children in our community have timely access to dental services by ensuring they are enrolled with the service and booking their required dental appointments.

In this role, you will be responsible for:

- Providing courteous and efficient service, both over the phone and face to face
- Utilising and maintaining our database
- Provide information and advice to patients
- Booking appointments
- Manage inbound and outbound calls and enquires
- Resolve conflicts or difficult enquires

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills will include:

- Excellent interpersonal skills - able to relate to patients, their whānau and Te Whatu Ora Waitaha Canterbury staff
- Attention to detail
- Organisational, time management and problem-solving skills
- Excellent communication skills
- Active listening skills
- Ability to work under pressure to meet deadlines
- Able to pick up and use new systems and technology
- Microsoft Suite Skills (Word, Outlook, Excel)
- Experience working in a call centre environment (desirable)

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Profile Band 2A.

For further information about the administration and clerical pay equity settlement please follow the link below:
**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- **s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**The Future of the Health Industry**

**Nau mai, haere mai, tauti mai

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