Labline Call Centre Representative's X 3

7 months ago

Christchurch, New Zealand New Zealand Government Full time

Are you passionate about providing exceptional
service to clients while working in the healthcare industry?
Mō te
tūnga | About the role
Canterbury
Health Laboratories (CHL) is a busy diagnostic facility providing services to
inpatients and outpatients at Te Whatu Ora Waitaha (Canterbury). You will
be working for the largest medical laboratory within Te Waipounamu
Canterbury Health Laboratories is seeking a
dedicated and customer-focused Labline Call Centre Representative to join our
Pathology Reception and Registration Department. This is an exciting
opportunity to contribute to the delivery of high-quality healthcare services
to our valued clients.
This is a part time position required to work 15 to 25 hours per
week between 08:00 and 18:00 and Sat 0800 to 1300
In this

**role, you will be responsible for**:

- Provide a high-quality service

experience to clients through the Labline call centre.
- Utilize the laboratory information
system to register patients, add tests, and access results.
- Perform a variety of duties within the
assigned work area, ensuring accurate and timely communication of
information to the Section Head or Service Manager.
- Answer incoming telephone calls,
providing clients with laboratory results or other relevant information as
appropriate.
- Undertake additional duties as
reasonably directed by the Section Head or Service Manager.
- Work in a safe and healthy manner,
adhering to all safety protocols to prevent harm to oneself and others.
- Strive for quality within all tasks undertaken
to promote an environment of continuous quality improvement.
- Separate and process samples in
accordance with established guidelines.Ngā pūkenga me ngā wheako | Skills and
experience
This

**role requires the following**:
Essential
- Previous customer call centre

experience essential.
- Customer focused communication,
articulate, clear and friendly style.
- Administrative experience with
attention to detail and accuracy.
- Complete discretion and
confidentiality (in accordance with the Privacy act)
- Organisational skills with the
ability to prioritise and multitask as the situation demands.
- Computer skills (Microsoft Office,
Word, Excel and Outlook) Desirable Personal Attributes
- Be client and patient focused and

committed to providing a high-quality service.
- Possess effective interpersonal
skills and be able to work as part of a team.
- Have effective written and oral
communication skills.
- Be able to work effectively and
efficiently.
- Be adaptable and able to relate
well to a wide range of people.
- Be disciplined, self-motivated and
maintain a positive approach to work.
- Be able to work effectively and efficiently under
occasional periods of pressure.
- Be punctual.
- Be able to display initiative.
- Have an ability to take and make
decisions
- Be aware of and exercise
discretion in all patient related and departmental matters (in accordance with
the Privacy Act)At Canterbury
Health Laboratories, we pride ourselves on delivering outstanding healthcare
services to our community. Join our dynamic team and contribute to providing
accurate and timely information to patients and healthcare professionals.

Mō mātou |
About Us
- Ko ngā tāngata, te mātua mahi - Putting people at the heart

of all we do
- We are committed to honouring Te Tiriti o Waitangi
and its principles by ensuring our partnership with Māori are at the forefront
of all our conversations. We believe in improving, promoting, and
protecting the health and well-being of the Canterbury and the West Coast
community.
The culture at Te Whatu Ora [Health NZ]
Waitaha Canterbury, is driven by our ā Mātou Uara (Our Value
- s):

- Care and respect for others - Manaaki me

te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou
mahi katoa i runga i te pono.
- Responsibility for outcomes - Te
Takohanga i ngā huaNgā hua | Benefits of working at Te Whatu
Ora [Health NZ]
When you work at the Te Whatu Ora [Health NZ], you
are part of a wider whānau that will support you along your journey. We offer
great coaching, mentoring and learning outcomes for all staff. We are always
improving our facilities across all campuses and have amazing discounts from
select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you
are part of something greater than yourself and encouraged to be your unique
self
additional information.
We have a range of clinical and non-clinical roles
at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for
you
Please visit our careers website for other roles
and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha
Canterbury

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