Customer Service Representatives

4 weeks ago

Christchurch, New Zealand Christchurch City Council Full time

**About the role**:

- Be the first point of contact for the Council
- Support the community with a wide variety of queries including rates bill queries, booking swimming lessons and arranging contractors to remove graffiti
- Have a Customer Service background
- Experience with multiple technology platforms
- Customer-focused, able to think on their feet, have a positive attitude, and the ability to stay calm under pressure
- Good attention to detail and the ability to multi-task

**What we offer**:

- A competitive salary
- On-going training and development
- Fun, supportive environment
- The chance to join the CRM Contact Centre Industry Award for Public Services winning team for 3 years running

What are you waiting for? Join us
- To view the position description, please click on the link at the foot of the page_

**_ Additional Recruitment Information:_**
- Part of the recruitment process will include an assessment centre, currently scheduled for _**_Thursday 14_**_th_**_ September_**
- Our Customer Service Representatives operate on a rotating shift Roster. Some occasional evening and weekend work is expected, although the majority of shifts will fall during normal business hours._

**_ Hours of work:_**_ We have a number of permanent positions available. Options are:_
- _ Full-time: 37.5 - 40 hours (5 x 7.5 - 8 hour days)_
- _ Full-time: 40 hours (4 x 10 hour days)_
- The positions advertised will be rostered shifts with the earliest start time being 5.00am and the latest finish time being 10.30pm._

**_ Location:_**_ Initially roles will be based at Te Hononga Civic Offices, 53 Hereford Street, however after a period of time, some shifts may be allocated at other Council facilities._
- Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:_
- _ Access to training programmes, workshops, and development opportunities_
- _ Flexible working arrangements - WFH and options to purchase extra leave._
- _ Collaboration - exposure to wider areas of the organisation_
- _ Benefits_ - a variety of benefits for Council staff from health schemes to retail discounts._
- Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career._

**_ Applications will be reviewed as they are received, and phone screening and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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