Customer Success Manager

6 days ago

Christchurch, New Zealand Diligent Corporation Full time

**About Us**

Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.

**Position Overview**

The Customer Success Manager (CSM) oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. The Customer Success Manager will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction, accelerated net retention growth and referral sales. The CSM will be the key contact point for the customer relationship on all Diligent products.

**Key Responsibilities**
- Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage;
- Increase overall client satisfaction with Diligent measured through Net Promoter Score;
- Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams.
- Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads
- Facilitation alongside the Implementation team of the core Boards product and modules with senior stakeholders to the client including C-Suite and Directors.
- Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
- Seek out client advocacy related initiatives

**Required Experience/Skills**:

- Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
- Seek out client advocacy related initiatives
- Some experience in enterprise level account management (preferably in SAAS);
- Excellent communication and presentation skills, with the ability to manage multiple stakeholders;
- Strong problem-solving ability, with a natural curiosity around the client's business needs;
- High level of resilience and a positive attitude when faced with adversity;
- Passionate about technology with a solution-centric mindset;
- The role will require an element of travel.

LI-DL1

**What Diligent Offers You**
- **Creativity is ingrained in our culture.** We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- **We care about our people. **Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team's health and wellness and even offer a quarterly health club reimbursement
- **We have teams all over the world**. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
- **Diversity is important to us.** Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

**To all recruitment agencies**: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

  • Customer Success Manager

    2 days ago

    Christchurch, New Zealand Tribe Full time

    Tribe is a dynamic 100% kiwi owned IT Services firm with 7 locations nationwide _and_ a proud Datto Blue Diamond Partner. We are searching for an experienced Customer Success Manager for our growing Christchurch office, located in the heart of the CBD. Besides an awesome and fun work culture, Tribe also offers competitive pay, incentives, and benefits...

  • Customer Success Manager

    3 months ago

    Christchurch, New Zealand Appetise Full time

    At **Appetise**, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy, but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time...

  • Customer Success Manager

    4 days ago

    Christchurch, New Zealand Zscaler Full time

    Company Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...

  • Customer Success Manager

    3 weeks ago

    Christchurch, New Zealand Appetise Full time

    At Appetise , we're on a mission to revolutionise how food companies understand their shoppers.Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products.That's what we do.We're pioneering a brand-new approach called Share of Occasion , giving food brands real-time insights into consumer...

  • Customer Success Manager

    3 weeks ago

    Christchurch, New Zealand Appetise Full time

    At Appetise, we're on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products. That's what we do. We're pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer...

  • Customer Success Manager

    3 weeks ago

    Christchurch, New Zealand Appetise Full time

    At Appetise, we're on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products. That's what we do. We're pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer...

  • Customer Success Manager

    3 weeks ago

    Christchurch, New Zealand Appetise Full time

    At **Appetise**, we’re on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy, but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time...

  • Senior Customer Success Manager

    7 months ago

    Christchurch, New Zealand Banqer Full time

    **Banqer** Banqer is Australasia's leading financial EdTech company, having empowered over half a million students with our innovative technology to develop their financial capability. Education and people are at the heart of our business, seamlessly integrated with cutting-edge technology. We’re continuously growing, and striving to have the greatest...

  • Senior Customer Success Manager

    2 months ago

    Christchurch, New Zealand Onside Limited Full time

    About usOnside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in...

  • Senior Customer Success Manager

    2 months ago

    Christchurch, New Zealand Onside Limited Full time

    About us Onside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in...

  • Customer Success Coordinator

    6 months ago

    Christchurch, New Zealand Sourced Full time

    Join Concentrate, a revenue growth agency - Help build lasting relationships with valued clients - Work directly with hi-tech clients in NZ and Australia - Join Concentrate, a revenue growth agency - Help build lasting relationships with valued clients - Work directly with hi-tech clients in NZ and Australia **What our client can offer**: Concentrate is a...

  • Customer Success Engineer

    4 months ago

    Christchurch, New Zealand CodeMatch Full time

    **Customer Success Engineer** Are you a tech-savvy problem solver with a passion for delivering outstanding customer experiences? Join a fast-growing data solutions company seeking a talented Customer Success Engineer to join their team in Christchurch, supporting clients across the globe. In this role, you'll be the first point of contact for some of the...

  • Internship (Ux/customer Success)

    7 months ago

    Christchurch, New Zealand Komodo Full time

    **Internship Project Brief**: - Tool: Chameleon - Project: Product Tours / Customer Experience - Timeline: 12 weeks / 16 hours per week - Hourly Rate: $26.00 **Internship Overview** We are excited to offer an internship opportunity for an individual who is passionate about technology and interested in user experience (UX) and customer success. This...

  • Customer Success Executive

    2 weeks ago

    Christchurch, New Zealand Buscojobs Full time

    Seeking motivated Passionate, Individual With Customer Success Executive ExperienceExciting Opportunity:Join our Global Company for Personal & Leadership DevelopmentAre you an enthusiastic and driven self-starter ready to advance your career? Are you passionate about personal and leadership development? If so, our rapidly expanding Global Company is seeking...

  • In-work Success Manager

    6 months ago

    Christchurch, New Zealand Downer Group Full time

    At Downer New Zealand we are incredibly proud of our Corporate Social Outcomes (CSO) programmes and the difference that these make to people’s lives and Aotearoa communities. The CSO Team designs and delivers end-to-end programmes that support individuals into employment within Downer (and our supply chain) and employees who already work within Downer to...

  • Customer Success Representative North Canterbury

    2 weeks ago

    Christchurch, New Zealand Halter Full time

    Customer Success Representative North Canterbury & West Coast (Maternity Cover)We're looking for you—A self-starter. A go-getter. Someone that's passionate about farmers. Someone who sees their success as your success. This is your chance to be part of a positive disruption in the farming industry, directly shaping how Halter's technology is used on farms...

  • Banqer Primary Teacher Success Manager

    5 months ago

    Christchurch, New Zealand Banqer Full time

    **Banqer** Banqer is New Zealand’s leading financial EdTech company, serving over half of all New Zealand schools, and having helped over half a million students throughout Australasia with our technology. As an EdTech company, education and people are at the core of our business, but so too is technology. We’re continuously growing and striving to...

  • Customer Account Manager

    7 months ago

    Christchurch, New Zealand DKSH Full time

    **Location**:Christchurch, NZ, NZ**Drive Growth. Be the Difference.** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare,...

  • Learner Success Coordinator

    1 week ago

    Christchurch, New Zealand UP Education Full time

    Yoobee Colleges Ltd. has an exciting opportunity for someone to take up the role of Learner Success Co-ordinator. The core purpose of this role is to support our campuses to improve their overall educational performance and outcomes through identifying learner needs and implementing systems to support equitable outcomes for all learners. This role reports...

  • Business & Life Coach/Mentor - Remote

    4 days ago

    Christchurch, New Zealand Ignite Your Success Full time

    Do you have a passion for empowering others to achieve excellence?Are you passionate about helping entrepreneurs and business owners ignite greater success?Are you a dynamic coach or mentor who thrives in a results-driven environment where both personal growth and professional development are at the core?Are you ready to inspire and influence others to have...