Customer Success Manager

2 weeks ago

Christchurch, New Zealand Appetise Full time

At **Appetise**, we’re on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy, but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time insights into consumer behaviour backed by data no one else can access.

For years, market research has been slow, expensive, and out of reach for many. Only the biggest food companies with large budgets could afford to get insights on shopper habits. We’re changing that. Our data isn’t just about who’s buying what—it’s about the real motivations behind those choices, from grocery planning to product usage. This is a game-changer for marketers in the food industry, empowering them to make smarter, faster decisions that directly drive growth.

We’re disrupting the market by bringing these insights to life through our shoppable recipe platform, already loved by over 60,000 New Zealand and Australia households. Think of it as the ultimate meal-planning tool, where consumers find their perfect recipes and brands get invaluable data on consumer choices.

**Why does this matter?** We’re unlocking insights that food brands have never had before—showing them their true competition and helping them stay ahead by deeply understanding their customers’ needs and habits. With Appetise, every meal becomes a chance to gain an edge.

We’re a growing, passionate team of 20. With big ambitions for 2025 and beyond, we’re looking to add new talent to help us achieve this bold vision. Our partners, consumers, and investors are all behind us; we’re ready to make global waves.

If you’re ready to join a company that’s breaking new ground in consumer insights, we’d love to meet you.

**Requirements**:
As a **Customer Success Manager**, you will be the key driver of an exceptional experience for our B2B Customers. Your mission is to deeply understand their needs and ensure they maximise the value of Appetise.

You’ll proactively manage our B2B FMCG customers, keeping them engaged and satisfied and achieving measurable ROI from the platform. By nurturing strong relationships, you’ll turn customers into enthusiastic advocates by helping them derive value from Appetise. This will help them make more strategic decisions informed by insights that increase their confidence, paving the way for seamless renewals, growth opportunities, and collaboration on co-marketing and referral initiatives.

The list below covers key tasks. The job description is intended to complement our competency framework, which outlines skills, attributes, and behaviours that help us define what high performance looks like at Appetise and help our team focus their thoughts on their professional growth and development.

**Key Tasks**:
**Customer Relationship Management**:

- Proven ability to build and nurture strong, long-term relationships with B2B customers, ideally in FMCG or within other SaaS platforms.
- Experience guiding customers through onboarding, adoption, expansion, and renewals to maximise their value.
- Act as the main point of contact and trusted advisor for customers, promptly addressing queries and concerns and helping them better leverage Appetise to increase their confidence and ideation capabilities with our insights.

**Onboarding & Adoption**:

- Skilled at onboarding new B2B customers with tailored education, activation and support to drive rapid product adoption and value realisation.
- Collaborate with internal teams to ensure seamless customer onboarding, adoption, and retention.

**Data Interpretation & Insights Communication**:

- Strong ability to understand, interpret, and communicate data-driven insights and reports to FMCG stakeholders.
- Translate analytical findings into practical, actionable recommendations that help customers achieve their goals.

**Customer Health & Churn Mitigation**:

- Proactively monitor customer health and engagement metrics, identify risks, and implement strategies to reduce churn.
- Escalate unresolved risks to leadership in a timely manner to allow for resolution.

**Project Management**:

- Organised and able to manage multiple customers, projects, and priorities simultaneously.
- Track and report key metrics such as customer satisfaction, renewal rates, and expansion revenue clearly and accessiblely.
- Conduct regular check-ins and business reviews to track progress, solve challenges, and identify upsell or cross-sell opportunities.

**Technical & Process Skills**:

- Comfortable with SaaS platforms, analytics tools, and CRM systems like HubSpot.
- Maintain accurate, up-to-date records of all customer interactions, including meeting notes, calls, and contact information within Hubspot.
- Troubleshoot platform issues and promptly escalate bugs or errors to the appropriate teams.

**Communication & Advocacy**:

- Exceptional written, verbal, and presentation ski

  • Customer Success Manager

    2 months ago

    Christchurch, New Zealand Appetise Full time

    At **Appetise**, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy, but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time...

  • Customer Success Manager

    2 weeks ago

    Christchurch, New Zealand Appetise Full time

    At Appetise , we're on a mission to revolutionise how food companies understand their shoppers.Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products.That's what we do.We're pioneering a brand-new approach called Share of Occasion , giving food brands real-time insights into consumer...

  • Customer Success Manager

    2 weeks ago

    Christchurch, New Zealand Appetise Full time

    At Appetise, we're on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products. That's what we do. We're pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer...

  • Customer Success Manager

    2 weeks ago

    Christchurch, New Zealand Appetise Full time

    At Appetise, we're on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products. That's what we do. We're pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer...

  • Senior Customer Success Manager

    7 months ago

    Christchurch, New Zealand Banqer Full time

    **Banqer** Banqer is Australasia's leading financial EdTech company, having empowered over half a million students with our innovative technology to develop their financial capability. Education and people are at the heart of our business, seamlessly integrated with cutting-edge technology. We’re continuously growing, and striving to have the greatest...

  • Senior Customer Success Manager

    2 months ago

    Christchurch, New Zealand Onside Limited Full time

    About usOnside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in...

  • Senior Customer Success Manager

    2 months ago

    Christchurch, New Zealand Onside Limited Full time

    About us Onside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in...

  • Customer Success Coordinator

    6 months ago

    Christchurch, New Zealand Sourced Full time

    Join Concentrate, a revenue growth agency - Help build lasting relationships with valued clients - Work directly with hi-tech clients in NZ and Australia - Join Concentrate, a revenue growth agency - Help build lasting relationships with valued clients - Work directly with hi-tech clients in NZ and Australia **What our client can offer**: Concentrate is a...

  • Customer Success Engineer

    4 months ago

    Christchurch, New Zealand CodeMatch Full time

    **Customer Success Engineer** Are you a tech-savvy problem solver with a passion for delivering outstanding customer experiences? Join a fast-growing data solutions company seeking a talented Customer Success Engineer to join their team in Christchurch, supporting clients across the globe. In this role, you'll be the first point of contact for some of the...

  • Internship (Ux/customer Success)

    7 months ago

    Christchurch, New Zealand Komodo Full time

    **Internship Project Brief**: - Tool: Chameleon - Project: Product Tours / Customer Experience - Timeline: 12 weeks / 16 hours per week - Hourly Rate: $26.00 **Internship Overview** We are excited to offer an internship opportunity for an individual who is passionate about technology and interested in user experience (UX) and customer success. This...

  • Customer Success Executive

    5 days ago

    Christchurch, New Zealand Buscojobs Full time

    Seeking motivated Passionate, Individual With Customer Success Executive ExperienceExciting Opportunity:Join our Global Company for Personal & Leadership DevelopmentAre you an enthusiastic and driven self-starter ready to advance your career? Are you passionate about personal and leadership development? If so, our rapidly expanding Global Company is seeking...

  • In-work Success Manager

    6 months ago

    Christchurch, New Zealand Downer Group Full time

    At Downer New Zealand we are incredibly proud of our Corporate Social Outcomes (CSO) programmes and the difference that these make to people’s lives and Aotearoa communities. The CSO Team designs and delivers end-to-end programmes that support individuals into employment within Downer (and our supply chain) and employees who already work within Downer to...

  • Customer Success Representative North Canterbury

    7 days ago

    Christchurch, New Zealand Halter Full time

    Customer Success Representative North Canterbury & West Coast (Maternity Cover)We're looking for you—A self-starter. A go-getter. Someone that's passionate about farmers. Someone who sees their success as your success. This is your chance to be part of a positive disruption in the farming industry, directly shaping how Halter's technology is used on farms...

  • Banqer Primary Teacher Success Manager

    4 months ago

    Christchurch, New Zealand Banqer Full time

    **Banqer** Banqer is New Zealand’s leading financial EdTech company, serving over half of all New Zealand schools, and having helped over half a million students throughout Australasia with our technology. As an EdTech company, education and people are at the core of our business, but so too is technology. We’re continuously growing and striving to...

  • Customer Account Manager

    7 months ago

    Christchurch, New Zealand DKSH Full time

    **Location**:Christchurch, NZ, NZ**Drive Growth. Be the Difference.** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare,...

  • Learner Success Coordinator

    3 days ago

    Christchurch, New Zealand UP Education Full time

    Yoobee Colleges Ltd. has an exciting opportunity for someone to take up the role of Learner Success Co-ordinator. The core purpose of this role is to support our campuses to improve their overall educational performance and outcomes through identifying learner needs and implementing systems to support equitable outcomes for all learners. This role reports...

  • Senior Estimator

    1 month ago

    Christchurch, New Zealand Success Group Full time

    About the role:We are seeking an experienced and highly skilled Senior Estimator to join our industry leading client in Christchurch, Canterbury. This is a full-time role where you will play a crucial part in the estimating and tendering process for our diverse range of construction projects.What you'll be doing:Preparing detailed and accurate cost estimates...

  • Senior Estimator

    1 month ago

    Christchurch, New Zealand Success Group Full time

    About the role: We are seeking an experienced and highly skilled Senior Estimator to join our industry leading client in Christchurch, Canterbury. This is a full-time role where you will play a crucial part in the estimating and tendering process for our diverse range of construction projects. What you'll be doing: Preparing detailed and accurate cost...

  • Senior Estimator

    1 month ago

    Christchurch, New Zealand Success Group Full time

    About the role: We are seeking an experienced and highly skilled Senior Estimator to join our industry leading client in Christchurch, Canterbury. This is a full-time role where you will play a crucial part in the estimating and tendering process for our diverse range of construction projects. What you'll be doing: Preparing detailed and accurate cost...

  • Customer Services Duty Manager

    6 months ago

    Christchurch, New Zealand Christchurch Airport Full time

    Competitive market salary with great benefits including car parking and health insurance - Diverse, inclusive and dynamic culture with heaps of opportunity to develop - Be part of an operational leadership team ensuring Christchurch Airport's customer service is second to none! **The opportunity** As Customer Services Duty Manager, you will be the...