Customer Success Coordinator
6 months ago
Join Concentrate, a revenue growth agency
- Help build lasting relationships with valued clients
- Work directly with hi-tech clients in NZ and Australia
- Join Concentrate, a revenue growth agency
- Help build lasting relationships with valued clients
- Work directly with hi-tech clients in NZ and Australia
**What our client can offer**:
Concentrate is a revenue growth agency helping businesses across Australia and New Zealand find new ways to grow. They implement technology and services to drive revenue growth, from generating more leads to maximising sales efficiency to improving customer satisfaction. A key part of this is enabling clients to use the HubSpot CRM platform to attract, convert and delight more customers.
As a Customer Success Coordinator, you will become part of a team committed to driving client success in various sectors, from telecommunications to environmental sustainability. This role offers you a unique opportunity to impact diverse industries positively while working with a global client base.
**What you will do**:
Supporting the Customer Success Director, you will serve as the main point of contact for new and existing clients, advocating for their needs within the agency and ensuring exceptional service delivery. Your role will be a mix of client relationship management and project coordination, employing your skills in administration and organisation to ensure delivery teams and account strategists are kept on task and on track. This role is truly an advocate for the clients within the agency.
Day to day you can expect to:
- Work closely with clients and the delivery team to ensure project work aligns with agreed client goals
- Efficiently onboard new clients and ensure a seamless flow of work through delivery systems, including setting up tasks on teamwork boards and tracking progress
- Assist the delivery team in gathering necessary information and details from clients to facilitate efficient project delivery
- Proactively identify areas for account growth and retention opportunities
**Skills and experience we are looking for**:
- A business, marketing or technology degree
- Broad knowledge of digital marketing tactics and strategy, with a demonstrated ability to quickly learn and adapt
- Ability to build and sustain strong customer relationships
- Excellent written and verbal communication skills, ensuring clear and effective communication with both clients and internal teams
- Outstanding organisation, administration, and time management skills
- Experience within customer service roles (e.g. retail, hospitality)
- Confidence, great listening skills and a drive to succeed
**What to do next**:
**Returning to New Zealand?**
We have clients who are sourcing specialised IT disciplines and are ready and willing to talk to you.
**About Sourced**:
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT / Technology sector.
**#SCR-olivia-king
-
Senior Customer Success Manager
7 months ago
Christchurch, New Zealand Banqer Full time**Banqer** Banqer is Australasia's leading financial EdTech company, having empowered over half a million students with our innovative technology to develop their financial capability. Education and people are at the heart of our business, seamlessly integrated with cutting-edge technology. We’re continuously growing, and striving to have the greatest...
-
Customer Success Engineer
3 months ago
Christchurch, New Zealand CodeMatch Full time**Customer Success Engineer** Are you a tech-savvy problem solver with a passion for delivering outstanding customer experiences? Join a fast-growing data solutions company seeking a talented Customer Success Engineer to join their team in Christchurch, supporting clients across the globe. In this role, you'll be the first point of contact for some of the...
-
Customer Coordinator
7 months ago
Christchurch, New Zealand Switched On Group Full timeWe currently have an exciting opportunity for an administrator with a passion for customer experience to help us deliver our residential maintenance, on a fixed term basis for eight months. As our new customer coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and internal teams to...
-
Customer Coordinator
6 months ago
Christchurch, New Zealand Switched On Group Full timeWe currently have an exciting opportunity for an administrator with a passion for customer experience to help us deliver our residential maintenance, we have options for a fixed term and permanent options. As our new customer coordinator you will be responsible for the coordination of work orders. You will be working closely with our sub-contractors and...
-
Customer Service Coordinator
2 months ago
Christchurch, New Zealand Nurse Maude Full timeChallenging yet rewarding position in the healthcare industry. Permanent position, coordinating with clients and staff. Join a growing organisation whose foundations are built around caring. Are you looking for a new challenge, where problem-solving and customer service come together? We are seeking an experienced administrator who has a passion for...
-
Customer Success Manager
2 months ago
Christchurch, New Zealand Appetise Full timeAt **Appetise**, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy, but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time...
-
Customer Success Manager
2 weeks ago
Christchurch, New Zealand Appetise Full timeAt Appetise , we're on a mission to revolutionise how food companies understand their shoppers.Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products.That's what we do.We're pioneering a brand-new approach called Share of Occasion , giving food brands real-time insights into consumer...
-
Customer Success Manager
1 week ago
Christchurch, New Zealand Appetise Full timeAt Appetise, we're on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products. That's what we do. We're pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer...
-
Customer Success Manager
1 week ago
Christchurch, New Zealand Appetise Full timeAt Appetise, we're on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products. That's what we do. We're pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer...
-
Customer Success Manager
2 weeks ago
Christchurch, New Zealand Appetise Full timeAt **Appetise**, we’re on a mission to revolutionise how food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy, but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time...
-
Customer Success Executive
3 days ago
Christchurch, New Zealand Buscojobs Full timeSeeking motivated Passionate, Individual With Customer Success Executive ExperienceExciting Opportunity:Join our Global Company for Personal & Leadership DevelopmentAre you an enthusiastic and driven self-starter ready to advance your career? Are you passionate about personal and leadership development? If so, our rapidly expanding Global Company is seeking...
-
Internship (Ux/customer Success)
7 months ago
Christchurch, New Zealand Komodo Full time**Internship Project Brief**: - Tool: Chameleon - Project: Product Tours / Customer Experience - Timeline: 12 weeks / 16 hours per week - Hourly Rate: $26.00 **Internship Overview** We are excited to offer an internship opportunity for an individual who is passionate about technology and interested in user experience (UX) and customer success. This...
-
Senior Customer Success Manager
2 months ago
Christchurch, New Zealand Onside Limited Full timeAbout usOnside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in...
-
Senior Customer Success Manager
2 months ago
Christchurch, New Zealand Onside Limited Full timeAbout us Onside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in...
-
Customer Services
3 weeks ago
Christchurch, New Zealand Kings Recruitment Full timeGreat Career Opportunity Awaits! Start early-mid January.We are seeking a highly motivated, energetic, and intelligent individual with outstanding communication and interpersonal skills for an exciting new role.If you're career-focused and want to work for a successful, award-winning global packaging solutions company with a production plant in Christchurch,...
-
Learner Success Coordinator
14 hours ago
Christchurch, New Zealand UP Education Full timeYoobee Colleges Ltd. has an exciting opportunity for someone to take up the role of Learner Success Co-ordinator. The core purpose of this role is to support our campuses to improve their overall educational performance and outcomes through identifying learner needs and implementing systems to support equitable outcomes for all learners. This role reports...
-
Customer Service Coordinator
2 days ago
Christchurch, New Zealand UniLodge Full time**Full Time**: - **Join a company culture focused on fun!**: - **Based in Christchurch** We are seeking Customer Service Coordinators to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at UniLodge University Hall. This role is a unique mix of front office reception, property...
-
Customer Excellence Coordinator
4 months ago
Christchurch, New Zealand Vector NZ Full timeCustomer Excellence Coordinator Full-time Engagement type: Permanent - Employee Department: New Zealand Operations **About the role** Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in...
-
Customer Operations Support Coordinator
4 months ago
Christchurch, New Zealand Christchurch Airport Full timeDiverse responsibilities in a dynamic work environment - Professional growth and development opportunities - Inclusive workplace with excellent benefits **The Opportunity**: Are you passionate about providing top-notch service and ensuring everything runs smoothly behind the scenes? We’re looking for a Customer Services Support Coordinator to join our...
-
Works Coordinator
4 months ago
Christchurch, New Zealand Ventia Pty Limited Full timeWorks Coordinator **Date**:20 Aug 2024**Location**:Christchurch, CAN, NZ, 8140**Company**:Ventia**ABOUT THE ROLE** - The Works Coordinator role is responsible for supporting the Works Manager to ensure compliance and successful delivery of programmes of work across a range of processes and key objectives which are aligned to agreed client...