Customer Success Manager

4 weeks ago

Christchurch, New Zealand Appetise Full time

At **Appetise**, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy, but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time insights into consumer behaviour, backed by data no one else has access to.

For years, market research has been slow, expensive, and out of reach for many. Only the biggest food companies with large budgets could afford to get insights on shopper habits. We’re changing that. Our data isn’t just about who’s buying what—it’s about the real motivations behind those choices, from grocery planning to product usage. This is a game-changer for marketers in the food industry, empowering them to make smarter, faster decisions that directly drive growth.

We’re disrupting the market by bringing these insights to life through our shoppable recipe platform, already loved by over 60,000 households in New Zealand and Australia. Think of it as the ultimate meal-planning tool, where consumers find their perfect recipes and brands get invaluable data on consumer choices.

**Why does this matter?** Because we’re unlocking insights that food brands have never had before—showing them their true competition, and helping them stay ahead by deeply understanding their customers’ needs and habits. With Appetise, every meal becomes a chance to gain an edge.

We’re a growing, passionate team of 20, and with big ambitions for 2025 and beyond, we’re looking to add new talent to help us pull off this bold vision. Our partners, consumers, and investors are all behind us, and we’re ready to make waves globally.

If you’re ready to join a company that’s breaking new ground in the world of consumer insights, we’d love to meet you.

**Requirements**:
If you’re a people oriented person passionate about fast paced world of B2B tech start ups, this is the role for you. We’re looking for an engaging and strategic powerhouse to be the third member of our customer success team.

As a Customer Success Manager at Appetise you will be a champion for our FMCG partners, ensuring they are gaining as much value as possible from our shopper insights platform, and being their voice internally to inform the growth of the product.

At Appetise, we are laser focused on being the go to for shopper insights that play a pivotal role in solving our partners big-audacious problems - whether it’s marketing campaigns, NPD, or category growth. You will speak the language of FMCG and be the ultimate brand champion for our partners, working closely with them bring these activities to life with clear shopper insights at the centre.

**Purpose of your role & key tasks**

From guiding the onboarding process and ongoing account management for new partners to managing renewals and identifying opportunities for growth - your key responsibilities will be:

- Be the face of Appetise to our current partners, being a champion of our values and brand in every interaction and cultivating epic long-term relationships with our partners and their champions.
- Use your knowledge of FMCG to surprise and delight our partners. Understanding their business and communicate shopper insights that help guide strategic planning and execution.
- Take charge of onboarding exciting new FMCG partners, and making sure that they feel confident in the success of our partnership.
- Be a key player in driving Appetise's NRR and growth, managing trial and annual renewals as well as identifying expansions. Be the voice of the customer and collaborate cross-functionally with Sales, Marketing and Product teams to identify opportunities and improve product value.

**Your qualities and attributes**

Now you know the role, who are you?
- You've navigated the realms of brand, marketing, or category management in the FMCG industry.
- You can combine your extensive marketing and brand-building expertise with our actionable insights to deliver strategic brand solutions that add significant value to our customers.
- You grasp the pivotal role of understanding shoppers in FMCG strategy, driving business success.
- You're a stellar communicator, swiftly building rapport and collaborating with diverse personalities.
- Customer experience is your obsession; you excel in problem-solving and solution-finding.
- You adopt a "work smarter, not harder" ethos, adept at managing multiple stakeholders and prioritising impactful actions.
- CRM & CS tools are your domain; familiarity with HubSpot is a plus, but we'll get you up to speed.
- You thrive amidst the uncertainties of a startup, relishing the freedom to innovate and contribute fresh ideas.

**Benefits**

At Appetise, our culture drives our success. We pride ourselves on creating an environment where talented and dedicated people thrive. We live & breathe our core values—stronges

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