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Specialist Motor Assessing Operations

4 weeks ago

Wellington City, New Zealand Insurance Australia Group Full time

Attractive starting salary + annual review + development
- Hybrid work environment
- Open to NZ location

**READY FOR ANYTHING**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality, and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people, and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including AMI, State, NZI, Lantern, Swann, and NAC. We are ready for anything.

**The Ro**le**

In the role of Specialist Motor Assessing Operations, you will be responsible for supporting the success of our Motor Assessing and Claims teams by providing administrative assistance and improving the repair journey for our Customers, Repairers and Assessors.

This role works closely with our Motor Assessing leadership team and other key stakeholders to support operational delivery aligned with IAG’s motor strategy and daily operational needs.

**Key Responsibilities**:

- Help resolve repairer issues across Motor Vehicle assessing.
- Manage a dedicated Repairer and Assessing staff hunt group.
- Provide the first point of assistance including issue identification and resolution for internal and external users of Motor Assessing systems and processes.
- Work with our customers, repairers, and claims teams to reduce the volume of pending claims.
- Provide regular reporting to the Motor Assessing Leadership team and other stakeholders.
- Review the Repairer Feedback Register and identify trends of concern and escalate unactioned items.

**Skills & Experience**:

- Knowledge of motor claims management and motor assessing
- Strong written and verbal communication skills including utilization of multimedia platforms
- Understanding of motor claims processes
- Planning and prioritizing workflow
- Customer and stakeholder experience

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy up to 50% insurance discounts, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG Culture story

The IAG way

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