Claims Specialist

2 weeks ago


Auckland City, New Zealand QBE Insurance Full time

**Primary Details**
Time Type: Full time

Worker Type: Employee

Permanent, full time

Auckland role

Hybrid working, with 2 days in the office

**The opportunity**
- Join our Commercial Motor team - where you will get exposure to commercial motor, heavy vehicles, lease, fleets and machinery.
- Reflect QBE's core values #Team - we are all in it together
- enjoy being a part of this fantastic, supportive team, working together to get things done.
- City Centre Offices - enjoy a flexible, hybrid team.
- Stable working environment and in an industry and company that is growing.
- Happy to talk flexible working.

**Your new role**

As our Claims Specialist, we pride ourselves on being customer focused and providing superior delivery of claims service. Your role will be to:

- Provide end to end claims management for commercial motor claims.
- Respond to and maintain good client relationships with the insured, agents and service providers.
- Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
- Setting reserves and authorizing payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements
- Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken

More information and the full job profile can be shared with applicants during the interview process.

**About you**

With a background in insurance claims, you will be:

- Customer focused, with strong communication & negotiation skills.
- Have ability to manage tight timeshares but ensuring things are done right the first time around.
- Enjoy problem solving, naturally curious and are analytical.
- Attention to detail & accuracy.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection, trauma insurance & Death and Total Permanent Disability insurance
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

****
**and let's make it happen**

INTERNAL ADVERT:
We value your career growth and development, so we ask employees to remain in each role for at least 12 months.

Application Close Date: 29/06/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 324821


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