Specialist Motor Assessing Operations

2 weeks ago


Wellington, Wellington, New Zealand Insurance Australia Group Full time
Attractive starting salary + annual review + development

  • Hybrid work environment
  • Open to NZ location

READY FOR ANYTHING
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality, and collaboration.

We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes.

We put heart into everything we do which guides us to create amazing things for our customers, our people, and our communities.


As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including AMI, State, NZI, Lantern, Swann, and NAC.

We are ready for anything.

The Role**In the role of Specialist Motor Assessing Operations, you will be responsible for supporting the success of our Motor Assessing and Claims teams by providing administrative assistance and improving the repair journey for our Customers, Repairers and Assessors.


This role works closely with our Motor Assessing leadership team and other key stakeholders to support operational delivery aligned with IAG's motor strategy and daily operational needs.


Key Responsibilities:

  • Help resolve repairer issues across Motor Vehicle assessing.
  • Manage a dedicated Repairer and Assessing staff hunt group.
  • Provide the first point of assistance including issue identification and resolution for internal and external users of Motor Assessing systems and processes.
  • Work with our customers, repairers, and claims teams to reduce the volume of pending claims.
  • Provide regular reporting to the Motor Assessing Leadership team and other stakeholders.
  • Review the Repairer Feedback Register and identify trends of concern and escalate unactioned items.

Skills & Experience:

  • Knowledge of motor claims management and motor assessing
  • Strong written and verbal communication skills including utilization of multimedia platforms
  • Understanding of motor claims processes
  • Planning and prioritizing workflow
  • Customer and stakeholder experience

Ready for anything? Let's talk.
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance.

Employees also enjoy up to 50% insurance discounts, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG Culture story

The IAG way
  • Motor Assessor

    2 weeks ago


    Wellington, Wellington, New Zealand Medical Assurance Society Full time

    MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand's professionals.MAS has never been an ordinary company. From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual. We make things easier for our Members and provide them with outstanding...


  • Wellington, Wellington, New Zealand Transdev Full time

    Job No:Ad-2044Work Type:Full TimeLocation:WellingtonCategories:TrainWe have an exciting opportunity to join Transdev Wellington as an Operations Standards Specialist as we continue to grow.- The role of the Operations Standards Specialist is fundamental in providing a comprehensive and professional service throughout the business, working closely with all...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Assessment Delivery Expert - PermanentAre you an experienced, motivated and efficient administrator with a strong customer focus?Whakatairangatia ngā kete o te mātauranga ki te ao mārama E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.May the baskets of knowledge (education) be brought into the...


  • Wellington, Wellington, New Zealand Vector NZ Full time

    Billing Operations Specialist Fulltime Engagement type: Permanent Employee Department: New Zealand OperationsCompany Description:About UsOur values 'collaborate, innovate and deliver' reflect how we do things at Vector Metering. By working together, we can achieve more than we ever could on our own. By embracing change, we can deliver better products,...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    An exciting opportunity, where you will be responsible for the day-to-day performance and delivery of the border assessments function. You and your team will provide security assessments and advice to New Zealand government agencies, ensuring national security threats are identified and providing system assurance.You will be a committed leader of people not...


  • Wellington, Wellington, New Zealand Vector NZ Full time

    Operations Intelligence Specialist FulltimeCompany Description:The Operations Intelligence Specialist is responsible for supporting the rapid identification and delivery of: operational intelligence, data mining, reporting, dashboarding, and production of analytical solutions.You will be responsible for the daily management, updating, and distribution of all...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Ūpoko ki te uru hauoraLocation: Wellington CAMHSService: Child and Adolescent Mental Health (CAMHS)Contract: Permanent, Full Time & Part Time roles. Intake & Assessment Clinician (Social Worker, Nurse, Occupational Therapist)Salary: As Per MECAKōrero mō te tūranga - About the roleThe Intake and Assessment Clinician - s role involves...

  • Sales Executive

    2 weeks ago


    Wellington, Wellington, New Zealand Sime Darby Motor Group Full time

    Full time Add expected salary to your profile for insights We have two BMW dealerships which are in Wairau Valley, Auckland's North Shore and Kaiwharawhara, Wellington. Our dealerships operate as one of the largest BMW retailers in the world and as such has made a significant investment in New Zealand to ensure customers are given a world-class experience...


  • Wellington, Wellington, New Zealand Capital & Coast District Health Board Full time

    _Nau mai, haere mai ki Ūpoko ki te uru hauora_Location:Wellington CAMHSService: Child and Adolescent Mental Health (CAMHS)Contract:Permanent, Full Time & Part Time roles. Intake & Assessment Clinician (Social Worker, Nurse, Occupational Therapist)Salary: As Per MECAKōrero mō te tūranga - About the roleThe Intake and Assessment Clinician's role involves...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Sector Capability Manager (Digital), Operations and Logistics Team - Permanent, Full timeWellington Based Key Management role Focus on Adult Training within the Education SectorWhakatairangatia ngā kete o te mātauranga ki te ao mārama E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.May the...


  • Wellington, Wellington, New Zealand NZ Qualifications Authority Full time

    Sector Capability Manager, Digital AssessmentAbout this roleSector Capability Manager (Digital), Operations and Logistics Team – Permanent, Full timeWellington BasedKey Management roleFocus on Adult Training within the Education SectorMay the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New...


  • Wellington, Wellington, New Zealand Tangram Full time

    We are currently looking for a Specialist Operator with extensive heavy machinery experience to work alongside the Foreman. Duties will include:Confidently operating WTR machineryTaking direction from the Foreman and crew leadersKeeping your crew safe by maintaining consistent health & safety standardsDays & HoursThis role is typically Monday to Friday, 7am...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders.Our Psychology Services team is expanding and we are looking for someone with energy and drive...


  • Wellington, Wellington, New Zealand Presto Resourcing Options Full time

    Role type: PermanentLocation: WellingtonJob published on: 23 May 2024Operation Technology SpecialistTo be successful in this role you will need to have the following skillsets and experience; Maintenance and Automation of OT Networks including patches, firmware upgrades and software enhancements and configuration automation Technical Support, maintenance,...


  • Wellington, Wellington, New Zealand Horowhenua Full time

    The RoleWe are currently looking for a Specialist Operator with extensive heavy machinery experience to work alongside the Foreman. Duties will include:Confidently operating WTR machineryTaking direction from the Foreman and crew leadersKeeping your crew safe by maintaining consistent health & safety standardsDays & HoursThis role is typically Monday to...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Supportive team environment with flexible work options and development opportunities available 12 month fixedterm position based in Stout Street in Wellington CBD Salary up to $85,537 per annum + Wellness benefits and KiwisaverExpanding the Impact of Vision MātaurangaFour new positions have been established within the...


  • Wellington, Wellington, New Zealand Ministry of Business, Innovation & Employment Full time

    Date: 3 Jun 2023- Location: Wellington, NZ, 6011Discover a career with purpose at MBIE:Supportive team environment with flexible work options and development opportunities available:- 12 month fixed-term position based in Stout Street in Wellington CBD:Salary up to $85,537 per annumExpanding the Impact of Vision Mātauranga:Four new positions have been...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleWe have an exciting opportunity for an accomplished and motivated individual to join our team as the Vulnerability/Penetration Team Leader.The Defence Cyber Security Centre (DCSC) defends and protects the Defence Information Environment against Cyber Security threats. We are based in Wellington, operate alongside the Cyber...

  • Operations Manager

    2 weeks ago


    Wellington, Wellington, New Zealand Stellar Recruitment Full time

    Contract Type: Full TimeLocation: NZ Wellington North IslandIndustry: ManufacturingAbout the company:Our client is a construction specialist known in the market for providing quality fabrication services for the electricity industry. Originally founded in 1875, this New Zealand owned and operated company has three branches in Manawatu, Christchurch and...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley DistrictLocation: Wellington, Porirua, Hutt ValleyService: Operations Manager - Blood, Cancer and Palliative CareContract: Permanent, full timeSalary: As per IEA AgreementKōrero mō te tūranga - About the roleThe Operations Manager role is to deliver safe and affordable health outcomes...