Motor Assessing QA Analyst

3 weeks ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for over 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

You'll be using your technical knowledge, estimating or assessing skills to work alongside a management team who have your current and future ambition front of mind.

You'll be contributing to Tower's success in one of the most essential roles in our motor business.

Reporting to the Quality Assurance Manager, you will work as part of the Quality Assurance team providing reporting and data that will help drive strategic decisions and provide data to allow us to coach and train for an improved loss ratio and the all-important customer experience.

Combining your technical skills with your ability to analyse motor assessments, repairer quotes, and invoices to provide insights that help drive process improvements, create training opportunities for individuals and teams and make suggestions and recommendations that drive our desire to be the best in class.

For Motor Quality Assurance to be best in class your focus will be on:

- Reviewing and reporting on motor assessments for internal and external assessors, and our contracted preferred partner network, your reports will consider:

- Adherence to agreed assessing processes,
- Adherence to industry standards
- Event description consistent with vehicle damage
- Repair cost adjustment accuracy.
- Assist in compiling data and information for ad hoc projects as and when required
- Highlight opportunities to improve process or systems.

**What you'll need**

A passion for cars is a great place to start but being that person who enjoys analysing repair methods, costs and bringing the opportunities for improvements to the attention of management is also important.

An ability to work with a wider team and share your knowledge to help make a real difference to the business, our assessors, our clients and the smash repair industry collectively.

**To be successful in this role, you will also be able to demonstrate the following**:
You're at an advantage if you have:

- A smash repair industry recognised trade qualification or suitable experience
- Are current with modern vehicle repair techniques
- Prior assessing experience
- Experience in compiling data and building reports.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees including:

- Up to six weeks off You get
- A paid day off on your birthday
- Two extra annual leave days every year
- An option to buy eight days of leave. So up to six weeks off
- Wellness leave to look after your health and wellbeing before you get sick
- A management team who explore how you can be developed into the best version of you
- Beautiful new office in Fanshawe Street
- Up to 50% discount on Tower insurance products
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 12 weeks Retail deals and discounts.



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