Motor Assessor

5 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for over 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick, an important symbol for us.

**What will you be doing?**

The purpose of this role is to contribute to the success of Tower as a Motor Assessor. As a member of the Motor Assessing Team, you will play a key role in meeting operational budgets, average repair cost targets, and mitigating unjustified claims. This role is based in Hamilton and you will be required to visit the Auckland office once a fortnight.

This role reports to the newly appointed Assessing Manager and will also interact, influence and collaborate with key stakeholders including Repairers, Claims Managers, and Claims Leadership Team.

You can expect to be involved across a variety of areas including:

- Day-to-day management of suppliers, including (i) managing and controlling repair costs at an individual claim level, repair methodology, and repair quality (ii) Monitoring capacity to ensure suppliers are able to meet claim volumes particularly through peak activity and during events and redirect workflow as required to continue to meet service levels (iii) monitoring of in-progress claims, ensure service levels are met and that the scope of works are consistent with the work required, legislative requirements and that customers, repairers and suppliers are treated equitably (iv) maintain and integrate internal and external assessing best practices and ensure consistency is maintained
- Maintain sound knowledge and understanding of industry updates, I-Car accreditation, practices, new repair methodologies and products and current market rates to ensure that (i) contractors and other providers use competitively sourced products and services (ii) suppliers maintain competitive repair scope while adhering to manufacturers repair methodology (iii) best parts options have been selected via PartsTrader.
- Manage customer complaints and issues, ensuring they are resolved effectively and in a timely way and proactively manage complaint escalations ensuring outcomes align with company protocols.

**What you'll need**
- Industry-recognised qualification
- Ability to communicate insights, feedback, and a call to action with clarity & purpose, with a strong customer focus and desire to get things done.
- Ability to solve problems and to identify opportunities for improvement through the use of analytical and critical thinking.
- Resilience and a demonstrated ability to thrive in a high-change environment
- Strong negotiation skills

**What we'll bring to the table**

You'll be working with a manager and a leadership team who are very experienced and known for developing motivated individuals into long, stable, and rewarding roles and careers.

A transition of technology and work practices to allow you to become a high performer and to engage directly with your local repair network and meet with our clients directly, just like the good old days.

**Highlights include**:

- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Career growth - we promote internal capability; we have programs that recognise star performers.
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 12 weeks.
- Retail deals and discounts

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