Customer Experience Owner

4 weeks ago


Auckland City, New Zealand ASB Bank Full time

Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.

The purpose of ASB's Build and Run My Business (BRMB) Tribe is to help New Zealand build better businesses. As such, we are all about creating better experiences for our customers and our people who serve NZ businesses.

We're designing, implementing and optimising modern technologies in our Tribe, to drive better banker and customers experiences through end-to-end ownership. The CXO we are looking for has a unique opportunity to run our platform and data squads within our Business Tribe, to ensure Better, Sooner and Safter delivery of value to teams and customers.

**About the role**

A key part of our improved Banker Experience Strategy is to deliver an integrated and intuitive lending system for Business and Corporate Bank. As a Customer Experience Owner (CXO) of the BRMB tribe, you will be a key member of the banker experience and lending transformation programme and a member of our BRMB Leadership team.

You will lead a cross-functional squad which is responsible for delivering our transformed Lending Experience Journey through implementing and supporting Salesforce and nCino technologies.

You'll be responsible for your squad outputs, and guide them to develop, optimise and run the platform and delivery pipelines that these exceptional banker and customer experiences are built on. You'll work closely with the Programme Delivery Lead, Tech Lead and Tribe Lead to keep your squad focused on a common vision.

**What we're looking for**:
We're not needing deep domain knowledgewe just need good Product Leaders who can lead squads around "WHAT" and "WHY". The baseline of what we need is:

- Technical Product Ownership experience in an agile environment, delivering services and products
- The understanding of the following would be beneficial to this role (but we are happy to train someone who is motivated)
- The strategic and operational importance of the lending platforms to Banking
- Digital lending (our strategic target state) and lending technologies and platforms
- Availability, Resilience and Cyber concepts
- Modern technology paradigms including APIs, cloud, event driven architectures, and microservices.

Some of the must-haves is a mind-set that's a mix of growth, caring, and strategy that will help you motivate an exceptional team, spot challenges, optimise delivery and help unpick roadblocks.

You are articulate in the way you communicate and know how to ensure clarity so that others are clear about the work that needs to be done and are given the empowerment to do it.

**What's in it for you**:
In our diverse and inclusive environment, our people grow their agile mindset, learn, evolve and utilise their skills, while being empowered to make decisions. We offer a competitive package and bonus, great banking benefits, heaps of personal and career development opportunities, flexible working styles and great parental leave benefits.

You will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will work in a successful and supportive team environment and be a part of the growth story that is ASB.

**Applications close 3 March 2023. Applications may be reviewed prior.**

**Job Details**:
**Reference #**
- PR153592**Posted on**
- 17 Feb 2023**Closes on**
- 03 Mar 2023 23:00**Location(s)**
- ASB Group locations, Auckland, North Wharf**Company**
- ASB Bank**Expertise**
- Business Banking, Customer Experience, Data, Digital, Engineering, IT Applications, IT Infrastructure, IT Management, Leadership, PACE**Work type(s)**
- Full Time**More details (document)**
- position+description+-+cxo.pdf**Additional information



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