Product Owner

3 weeks ago

Auckland City, New Zealand Westpac Full time

**Product Owner (Digital)**
**-**
**AUC12190**

**Area: Auckland or Wellington**

The Product Owner is responsible for challenging how we empower our customers to self-serve through the future digital platform of Westpac, as we aspire to transform Westpac into New Zealand’s leading digital bank.

This role will craft and coordinate the end-to-end digital customer experience for Westpac’s native Mobile Banking App through the curation of the roadmap, working alongside mobile squads; whilst collaborating with wider technology domains and product groups.
- We desire someone who understands how digital best compliments verses constrains people's lives. We value curious, resilient individuals over someone who follows the pack and ticks every box. We welcome diversity of thinking and tree shakers.

**Mō te Tūranga | About the Role**

The Product Owner (PO) strives to enable delightful digital experiences through good product. The primary role of a PO is to maximise the value of our self-service digital channel by championing the customer, representing the business value to the mobile squads, and translating technical complexity to the business, thus bridging the gap between strategy and reality.

The Product Owner works closely with customers to understand their needs, pain points and opportunities whilst advocating for data driven decisioning to power the product experience. The PO defines the vision, roadmap, and backlog, utilising prioritisation framework(s) for effective trade-off decisions, whilst managing dependencies and unplanned work where necessary.

The Product Owner is a key member of the agile team accountable for collaboratively defining stories and prioritising the team backlog to streamline execution, and promote continuous delivery, while maintaining the technical integrity of the Westpac’s digital channels.

The Product Owner is an autonomous role, that collaborates with Senior leadership, other POs, and Heads of Digital to ensure alignment and strategic direction. They ensure quality stakeholder relationships, communicating (succinctly) and via multiple mediums, the roadmap, backlog, and key decisions to a diverse group of stakeholders and keeping them regularly informed. The PO sources and negotiates for the necessary people (internal and external) and technology resources supporting the delivery and enhancement of the product/service. Manages supplier, business partner and third-party relationships where necessary.

**Na tōu rourou | What will you bring?**
- 2 years’+ experience with Product Owner craft and best practices;
- Experience with leading mobile teams and delivering digital experiences within complex environments; with good understanding of iterative and continuous delivery practice and visualisation methods for communicating such as roadmaps;
- Strength in customer centric design practice, whilst encouraging a culture of evidence based decisions;
- Good with people, able to negotiate dependencies with other teams across the organisation, work with a variety of stakeholders and lead through influencing, motivating and inspiring;
- Ability to understand complex challenges and articulate these in a simplified, easy to understand manner with clear communication and strong presentation skills.

**Westpac Hei Wāhi Mahi | Working at Westpac**

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

- 4 weeks standard holiday + 5 additional days of well-being leave to support you to be your best
- Additional purchased leave options of up to 4 weeks per year
- Banking benefits, insurance discounts, and superannuation scheme
- Career growth - we promote internal capability; we have programs that recognise star performers
- Generous parental leave - and top-up government-paid parental leave
- School holiday subsidy - help you balance work and family during the school holiday
- Environmental and community care programs

**Ko mātou tēnei | Our Organisation**

At Westpac New Zealand, our purpose is to help New Zealanders succeed by igniting financial possibilities for our customers, our communities, and the whole country.

What makes us unique are the people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. Because we’re a place that values, rewards and recognises individuality. After 160 years of making New Zealand greater, our purpose remains the same - to help New Zealanders succeed. Our greatness comes from our difference, which is why we aspire to create a workplace where you can bring your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled, and where ambitions of all shapes and sizes thrive. And it all starts with you
- The people of Aotearoa, New Zealand hail from many cultures and backgro

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