Customer Experience Owner

4 weeks ago


Auckland City, New Zealand ASB Group Full time

**Mō tāua | About us**:
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. We embrace innovation at speed, using modern tools and technologies to get us ahead of the game and stay there.

You'll be part of an award-winning team that are on the forefront of working to deliver and support a secure, functional and performant product that delights our customers every day. In our diverse and accepting environment, our people grow their agile and growth mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions.

**Mo te tūranga | About the Role**:
We have an opening for an outstanding professional to join ASB's Lend and Protect (L&P) Tribe. The purpose of ASB's Lend and Protect (L&P) Tribe is to accelerate home ownership dreams and help customers protect what matters most. As such, we aim to continuously enhance our customer experiences and this role is integral to that mission.

As a Customer Experience Owner (CXO), and key member of the Leadership team in the L&P Tribe, you will lead enterprise squad(s) to deliver tangible home lending momentum experiences to customers.

The CXO will be responsible for planning the roadmap of work to deliver to our Tribe's OKRs, maintaining relationships with senior stakeholders and leading their squad to design and deliver best practice, effective work.

You'll be responsible for your squad outputs, guide your team to, develop, deliver and optimise exceptional home lending customer experiences that are future fit, and ensure our experiences are supported for our customers every day. You'll work closely with the Tribe Lead, Customer Experience Lead and home lending stakeholders to keep your squads focussed on a common vision.

If the customer is at the heart of what drives you, then this role is for you.

**Mōu |About you**:
You'll offer extensive experience in home lending as a Product Manager or Product Owner delivering services and products, with sharp commercial skills to lead broad stakeholder discussions around prioritisation for their products and services and commercial discussions with vendors. You are someone who can adopt a strategic view, enable others to share a vision for the future, tie activity into budgets, with the ability to wrap your head around all aspects of delivering a great, future-fit customer experience.

You are articulate in the way you communicate and know how to ensure clarity so that others are clear about the work that needs to be delivered, and are given the empowerment to do it.

You are also results driven and you have experience measuring value against business metrics. A solid understanding of risk will ensure delivery and risk management is adhered to, and relevant controls are performed along the way.

**He aha tā mātou | What can we offer?**

In our diverse and inclusive environment, our people grow their agile mindset, learn, evolve and utilise their skills, while being empowered to make decisions. We offer a competitive package and bonus, great banking benefits, heaps of personal and career development opportunities, flexible working styles and great parental leave benefits.

You will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will work in a successful and supportive team environment and be a part of the growth story that is ASB.

**Me pēhea te tono | How to apply?**
If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you

**Job details**:

- Reference #- PR156845- Posted on- 10 Jun 2024- Location(s)- Auckland, North Wharf- Expertise- Customer Experience, Product Development, Product Management- Work type(s)- Full Time Application closes on 24 Jun 2024 17:00



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