Customer Experience Owner

3 weeks ago


Auckland City, New Zealand 2degrees Mobile Limited Full time

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people

**Keen to create CX that shakes up NZ?**

**Customer Experience Owner**

**Your role, your journey | Te Huarahi Whakatipu**

Join us as the Customer Advocate, where you'll champion customer-centricity, driving prioritisation and value delivery to meet customer wants and needs while achieving our commercial goals. You'll embed customer-centric practices throughout the business, employing CX, research, and design methodologies to understand customer needs and growth opportunities. Define customer journeys, crafting experiences that showcase our brand, delight customers, and foster brand advocacy. Collaborate with cross-functional teams to optimise existing experiences, offering strategic recommendations that align with customer needs, feasibility, and commercial objectives.

**How you'll show up | Tu mai Tu Rangatira**
- Experience: In depth customer journey mapping, Human Centred Design and creating repeatable design frameworks.
- Synthesising data: Ability to turn insights into action, building functional relationships along the way.
- Growth mindset: Relentless curiosity for "how might we ?".
- Cross-functional work: Facilitation and collaboration skills.
- Change driver: Ability to influence and spearhead change, taking stakeholders on the journey.

**What you'll get | Ngā rauemi Manaakitanga**
- ** Staff Phone Plan**:Unlimited calls & Texts + 15GB Data every month.
- ** Flexible work**: Hero your lifestyle with a mix of working from home and in the office.
- ** Industry Leading Parental Benefits**:More than mandatory time off to keep your work/life balance steady.

**2degrees. Its time for something different**

**2degrees, kua tae te wa kia eke panuku.**
- Job Details
- Reference #
- 45283
- Posted on
- 23 Apr 2024
- Closes on
- 30 Apr 2024 17:00
- Location(s)
- Auckland (Head Offices)
- Expertise
- Experience Design, Insights and Planning, UX
- Job level(s)
- Experienced (4+ years)
- Work type(s)
- Permanent



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