Investigations Team Leader │ Kaihautū Rōpū
1 month ago
Full time, Wellington based
- Strong analytical and communication skills essential
- A law, health or disability sector degree and/or clinical background
**Ko wai tātou | Who we are**
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
**Mō tēnei tūranga mahi | About this role**:
The Team Leader role is a mid-level manager that is responsible for managing a team of around eight. The Team Leader supports them to ensure that their work is high quality, timely, and meets targets. The Team Leader will mentor and support the team, liaise and ensure consistency with the other Investigation teams, and support the Investigations leadership team.
Investigators gather evidence relating to complaints, and work collaboratively with the legal team, Commissioner, Deputy Commissioners and Aged Care Commissioner in drafting investigation reports.
**Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful**:
- Proven ability to manage, lead, and motivate colleagues/direct reports.
- Experience with investigations, legal, and/or complaints resolutions processes
- Ability to identify and resolve complex issues and deal with evidential difficulties
- Strong written and oral communication skills, with demonstrated ability to accurately convey complex information in clear and simple language
- Experience in managing a heavy caseload, producing high quality work, and consistently meeting deadlines
- Experience in work-flow management and the ability to provide constructive, timely feedback and direction, and identify and effectively manage risk
- Attention to detail, interpersonal skills, initiative, and professionalism
- An awareness of the systemic barriers disabled people experience in the health and disability system.
- An appropriate tertiary qualification (health, disability or law) and/or clinical background
- Knowledge of the Te Tiriti o Waitangi and cultural competence in health, disability or other relevant settings
Download the Investigations Team Leader Kaihautū Rōpū, Ngā position description** **here** (.pdf 333.6KB).
Or follow the link below (Please copy and paste on the web browser)
Applications for this role close on **2 December 2024.
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