Telephone Sales Representative
6 days ago
Genesis is on a transformational journey to be New Zealand's first choice for energy management with the vision of reimagining energy by putting control in our customers hands. In order to help achieve this, we need bright, energetic and motivated Telephone Sales Representatives to join our Telesales team here in Auckland. You will join a supportive team where the learning and development pathways are endless.
**About the Role**:
As a Telephone Sales Representative at Genesis you will play a critical role in acquiring new residential customers for electricity, natural gas and LPG. Your day will be a mix of research, engaging customer conversations and administrative follow-up.
- Develop new relationships with customers in order to increase revenue, build loyalty and reduce churn by achieving (and exceeding) your targets
- Meet hourly, daily, weekly and monthly targets and KPIs - and be rewarded generously
- Work with leaders to gather and build competitor and market knowledge base
- Deliver excellent customer service on each call by building your understanding of core business information
**About you**:
We are looking for people who can clearly communicate with customers from all walks of life and who have the confidence and resilience to just keep picking up the phone.
- Previous sales experience - retail, outbound, inbound are all fair game, but ideally you will have some exposure to targets and KPIs
- Exceptional customer service and telephone manner
- A can-do attitude, great communication skills, and a willingness to support your team
- Resilience and energy to make a high volume of calls daily while striving to meet and exceed your own best days
**The Benefits**:
- Competitive base salary + 4% Kiwisaver match + commission + sales incentives (think Prezi cards, lunches out, even a flash day out on Waiheke)
- Free weekends and a regular schedule - rosters are fixed Monday to Friday between 8:30am and 7pm
- Flexible working - most of our team works from home a couple of days a week
- $100 a year towards your health & wellbeing, hello free gym visits
- The opportunity to give back; you'll receive 1 day of paid volunteer leave a year
- Peace of mind for you and your family - we offer income protection and life and health insurance
- Discounts on energy for your whole home are a given
**Our culture**:
Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees. We're a business built on innovation and optimism, a place where we value our people and provide opportunities for them to build outstanding careers and a better New Zealand.
If successful, your employment is likely to start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to reduce the risk that our workers might contract or transmit Covid-19 whilst performing their work.
Create your world of tomorrow, at Genesis.
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