Head of Process Optimisation

4 weeks ago


Auckland City, New Zealand Presbyterian Support Otago Full time

**Full Time**:

- **Application Closes 25 Feb 2024**:

- **Auckland - Auckland**:

- **Manager**

**New Plymouth, Wellington and Auckland are the preferred locations**

**Permanent, Fulltime**

We are seeking a person that will be excited and enthusiastic to transform organisational processes and play a key part in enabling TSB to meet our ambition of becoming the easiest bank to deal with.

**About the Role**

You’ll be joining an inclusive, inspired and ambitious senior leadership group in the Operational Excellence team. This is a senior influencing role that will create a cultural shift across TSB in process capabilities. This role will form and build business process governance and execution across the enterprise, maturity for our process management and leveraging the future of data integration to inform future transformation.

**Who Are You?**

It is essential that you have banking or financial services experience, with proven senior leadership experience managing change in a complex and regulated environment.

You will have demonstrated a high level of ability on driving efficiency and effectiveness of processes to improve customer outcomes and enable uplift in support function performance.

You will be a relationship builder with the ability to easily engage with stakeholders using a collaborative and consultative approach.

**Role responsibilities will also include**:

- Develop and implement TSB’s process optimisation methodology and tools.
- Provide ELT and Senior Leaders with guidance and coaching on the value of process optimisation.
- Design and lead the process optimisation programme of work for TSB.

**To succeed in this role, you’ll need**:

- Minimum of a bachelor’s degree, preferably in business, management, or operations.
- Qualified in LEAN/Six Sigma or similar.
- Demonstrated ability to think strategically and understand the commercial objectives of a business.

**Who Are We?**

At TSB our people are at the heart of everything we do and. We’re about profit for purpose. We strive to move ‘our’ communities to a better financial future in the decisions we make for our customers, people, partners and through our sponsorship.

We put people first by working as one team, with integrity. We keep it simple, and continuously look for innovation.

We have launched our employee Benefit Boost package for our TSB whānau. This package is central to our People First Pou in our business plan to create an attractive, flexible and supportive working environment for our TSB whānau. We’re proud to support our people to do their very best for our customers.

**Applications close**:5.00 p.m., Sunday 25th February 2024.



  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come** first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work...

  • Optimisation Analyst

    1 month ago


    Auckland City, New Zealand Kotahi Logistics Full time

    We are seeking an Optimisation Analyst to be an integral part of the Kotahi Optimisation Team, executing Kotahi’s ocean freight solution at a high level and enabling strong commercial performance. This is a full-time, permanent role. In this role you will: - Drive cost optimisation of the Kotahi orderbook through the configuration of optimisation...


  • Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way." We have a newly created opportunity to join our Procurement Operations tīma (team) as **Procurement Optimisation...

  • Optimisation Analyst

    2 weeks ago


    Auckland, Auckland, New Zealand Kotahi Full time

    We are seeking an Optimisation Analyst to be an integral part of the Kotahi Optimisation Team, executing Kotahi's ocean freight solution at a high level and enabling strong commercial performance. This is a full-time, permanent role.In this role you will:Drive cost optimisation of the Kotahi orderbook through the configuration of optimisation...


  • Auckland City, New Zealand Transpower Full time

    Provide outstanding process and technology improvement leadership - Influence, lead change, and drive outcomes that support power system operations - Translate between Operations and IT to optimise investment and delivery of projects - Lead a passionate team to deliver solutions required to manage the real time power system 24/7 and prepare for an...

  • Linehaul Planning

    4 days ago


    Auckland City, New Zealand Team Global Express Full time

    **JOB DESCRIPTION** **Linehaul Optimisation and Planning Manager** Location: Auckland Full time - **Be a part of an exciting companywide transformation.** - **Free parking, great staff benefits & access to discounted holiday homes.** - **Immerse yourself in our inclusive, diverse, and supportive culture.** **Connecting people and communities| Driving...

  • Process Design Lead

    4 weeks ago


    Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions though our promise 'If you can imagine a better future, let's find a way'. **Mō te Tūranga | About the Role** We spoke with our Head of Product Transformation Design (who you'd...

  • Process Design Lead

    3 weeks ago


    Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions though our promise 'If you can imagine a better future, let's find a way'. **Mō te Tūranga | About the Role** We spoke with our Head of Product Transformation Design (who you'd...


  • Auckland City, New Zealand ASB Bank Full time

    **Digital Optimisation Manager** ***: - Take ownership of improving the customer experience across all digital touchpoints with data backed enhancements. - Contribute to the improvement of our digital channels to benefit our valued ASB staff and customers. - Autonomy to add value through CX research & experimentation (A/B testing). If the above resonates...


  • Auckland City, New Zealand ASB Bank Full time

    Take ownership of improving the customer experience across all digital touchpoints with data backed enhancements. - Contribute to the improvement of our digital channels to benefit our valued ASB staff and customers. - Autonomy to add value through CX research & experimentation (A/B testing). If the above resonates with you, then you're just the kind of...


  • Auckland City, New Zealand NZME Full time

    **THE ROLE**: As Analytics & Optimisation Manager, this role lead the Analytics and Optimisation function and manage a Conversion Optimisation Specialist. You will support the OneRoof team by providing analysis, dashboards and insights, and A/B testing and recommendations to improve the performance of the website and app. Our next team member will be part...


  • Auckland City, New Zealand NZME Full time

    As the Conversion Optimisation Specialist, you will guide the evolution and implementation of CRO practices and tools within NZMEs Publishing and Audio businesses. From ideation to scoping through to delivery - you will work in close partnership with business stakeholders to define and execute CRO priorities and strategy. **RESPONSIBILITIES** - Optimise key...


  • Auckland City, New Zealand Ports of Auckland Full time

    Port of Auckland is part of the special character of our city and plays a vital role in our economy, delivering the things we need and enjoy. Nearly three-quarters of the port's inbound cargo stays within the Auckland and Upper Waikato region. Our location on Auckland's doorstep means the delivery of goods is quick, the cost of goods is low, and we are...

  • Head of Finance

    1 month ago


    Auckland City, New Zealand Cohesion Consulting Full time

    Join Huffer on their next phase of growth - Senior leadership position - Located centrally in Ponsonby **The business** Inspired by the street and skate culture of the 90s, Huffer has brought a new style from the streets to the snow. Now, 25 years later, and still 100% New Zealand owned and operated, Huffer has grown into a successful retail, wholesale, and...

  • Head of Online

    2 months ago


    Auckland City, New Zealand Samsung Electronics Full time

    Position Summary Role and Responsibilities The Head of Online will hold ultimate responsibility for Samsung Electronics New Zealand’s Online sales and marketing strategy and execution; audience engagement; business intelligence, and will play a critical role in the achievement of Samsung revenue success. The primary function is to develop, direct and...

  • Head of Engineering

    1 week ago


    Auckland City, New Zealand MEGA Full time

    **Head of Engineering** **Location**:Auckland, or working remotely in New Zealand **Job Type**:Full time, Permanent MEGA The Privacy Company provides global services from its Head Office in New Zealand. Built with **Privacy by Design**, MEGA provides a range of zero-knowledge encrypted cloud storage and communication solutions for individuals and...


  • Auckland City, New Zealand University of Auckland Full time

    **Job Description**: **The University of Auckland | Waipapa Taumata Rau** The University of Auckland is Aotearoa New Zealand’s leading university and 68th in the QS World University Rankings 2024. Employing over 9,000 staff supporting over 46,000 students, we are one of NZ’s largest and most diverse employers. The university is a comprehensive...

  • Head Of Ecommerce

    2 weeks ago


    Auckland, Auckland, New Zealand ArchiPro Full time

    About Archi Pro Archi Pro is an online platform for design and architecture, connecting homeowners, products and professionals for all things design and build, and we are looking for an experienced Head of e Commerce to join our team.About the People The strength of Archi Pro is our People.We have a strong emphasis on team culture and have brought together a...


  • Auckland City, New Zealand The University of Auckland Full time

    Full-time - Contract Type: Permanent - Campus: Auckland City Campus - Position Number: 55558007 - UoA Department Name: Finance **The University of Auckland | Waipapa Taumata Rau** The University of Auckland is Aotearoa New Zealand’s leading university and 68th in the QS World University Rankings 2024. Employing over 9,000 staff supporting over 46,000...

  • Head Of Engineering

    1 week ago


    Auckland, New Zealand MEGA Full time

    Head of Engineering Location: Auckland, or working remotely in New Zealand Job Type: Full time, Permanent MEGA The Privacy Company provides global services from its Head Office in New Zealand. Built with Privacy by Design, MEGA provides a range of zero-knowledge encrypted cloud storage and communication solutions for individuals and businesses. We launched...