Claims Optimisation Specialist

2 weeks ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come** first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.

**What will you be doing?**

Are you ready to revolutionize the world of insurance claims? We're seeking a talented individual who is passionate about driving process efficiency and enhancing customer outcomes.

As a Claims Optimisation Specialist, reporting directly to our Head of Claims Operations, you'll be at the forefront of simplifying and automating processes, making insurance easier and more accessible for everyone.

**You can expect to be across the following**:

- Conduct a thorough analysis of internal Claims E2E processes to identify inefficiencies and areas for improvement.
- Collaborate with cross-functional teams to gather data and insights related to the Claims process.
- Develop and implement data-driven recommendations to streamline and enhance Claims procedures.
- Utilise analytical tools to assess the effectiveness of existing workflows and propose optimisations.
- Stay abreast of industry trends and best practices to ensure the claims process aligns with industry standards.
- Produce clear and concise documentation outlining proposed process improvements.
- Train and coach the Claims team in process improvement tools and process excellence to transfer the skills and help establish a continuous improvement culture.
- A trusted partner and expert on process improvement.

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- Proven experience in analysing and optimising processes within a similar industry.
- Experience in claims analysis or process improvement preferred.
- Transactional process experience preferred.
- Excellent communication skills to effectively convey recommendations and collaborate with diverse teams.
- Understands the customer perspective and commercial implications to support process improvement.
- Growth mindset - challenges the status quo, self-starter, curious, pays attention to detail.
- Engages well with people, builds strong working relationships, and manages stakeholders well.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more


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