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Customer Service Specialist

4 months ago

Hamilton, New Zealand Waikato Regional Council Full time

**Mō te tūranga | About the role**

Our main responsibilities are triaging and responding to customer enquiries, including but not limited to:

- Due diligence and land sale requests in relation to the Resource Management Act
- Public Transport enquiries
- Incident management and emergency response
- Pest plants and animals
- Council meetings
- Civil defence support
- River and Catchment management
- Farming activities and land use

**Mō te tangata | About you**
- Resilience, empathy and the ability to stay calm in challenging situations
- Strong communication skills both written and verbal
- Ability to exercise good and logical judgement
- Proactive and excellent attention to detail in both written and verbal communications
- Ability to multi-task and prioritise work
- High data entry accuracy and sound knowledge of Microsoft Office suite
- Discipline to conduct self-directed learning and study
- Strong computer literacy and technological skills

**Mō ngā pūkenga | Qualifications and experience**

Preferably you will have a tertiary level office management qualification or at least 3-5 years’ experience in customer service either in an office environment, business support, administration experience, and/or you may have proven experience:

- In a contact centre/administrative centre environment
- Providing face to face customer service in any industry
- Within a council or other government agency

**Mō te tīma | About the team**
- Ours is a team of strong work ethic and integrity. We are inclusive and supportive of one another and encouraging of open and positive communication. We are a highly functioning team who values and respects the thoughts and ideas of others, while still taking time out for some laughs and good-natured banter.
- Reporting to the Customer Experience Team Leader, you will work alongside 3 other Specialists and the Experience Coordinator.

**Mō mātou | About us**
- We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
- Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
- Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
- If you’d like to understand more about what we do please click here The work we do | Waikato Regional Council.
- By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better. Together, we’ll create a sustainable future that will make a positive difference to people’s lives.

**Mō te tuku tono | How to apply**
- Applications will be reviewed as they come in, and this role will close on 16 May 2024.
- For a copy of the role description, please click here.