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Customer Service

1 month ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the globe, we provide our #TeamGallagher members unrivalled globally focused career pathways.

**The Opportunity**

Are you the key link between our sales team, customers and other key partners?

This is a pivotal role that requires an order management specialist, where accurate and efficient order entry is key. You will be the first point of contact for our customers and the support you provide will be varied and complex; ranging from managing sales orders, working with vendors and freight forwarders to supporting our sales teams with quotes and customer support.

**The Fit**

This is a great opportunity for someone who is customer focused and likes to work in a fast - paced environment with customer satisfaction being at the forefront of what you do. You’ll need to be computer proficient in this role, a good communicator, have good attention to detail and the ability to multitask. As part of a team you will need to be cool, calm and collected in all forms of contact including New Zealand and Australian 0800 phone lines support.

We require a highly organised team member who can work under strict deadlines, is not averse to change and is a lateral thinker with high attention to detail. You will have previous experience in customer service, order processing and Supply Chain knowledge is an advantage. Your numerical & systems ability and communication skills will be first class. Ideally, you’ll be familiar with SAP ERP/CRM, manufacturing and operations, and some knowledge of export logistics would be advantageous. More importantly you will bring a high degree of energy, flexibility, enthusiasm, and commitment to learn.

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. We also offer:

- Hybrid working model + when you’re in the office you’ll have free parking, subsidised on-site café and great eateries nearby.
- Retirement plan contribution up to 5% (on top).
- Life & Disability Insurance.
- Boost App membership; Gallagher staff discounts at a variety of NZ stores.
- Plenty of fun along the way; team building events, inspiring guest speakers, and team lunches.

Make a significant impact in Gallagher Security’s Customer Service / Sales Support team and contribute to the success of our global business.