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Customer Care Specialist

2 months ago

Hamilton, Waikato, New Zealand Warehouse Group Full time
Customer Service Specialist

Join our team at The Warehouse Group, New Zealand's largest retailer, and help Kiwis live better every day.

We're looking for a customer-minded superstar to provide exceptional service to our customers across our online stores.

About the Role

This is a fixed-term opportunity to join our Noel Leeming Customer Specialist team and make a real difference in our customers' lives.

You'll be working with the latest live online chat technology, as well as traditional phone and email support, to deliver top-notch customer service.

Key Responsibilities
  • Manage customer enquiries with a strong focus on resolution.
  • Build rapport with customers through active listening and mirroring communication styles.
  • Adapt to different communication channels, including phone, email, and live chat.
  • Run efficient case management and follow-up processes within agreed timeframes.
  • Stay up-to-date with processes, procedures, and products to ensure accurate information is provided.
What We're Looking For

We're seeking someone with:

  • Exceptional customer service skills and a customer-centric mindset.
  • Excellent communication skills (written and verbal) with a clear, calm, and well-spoken phone manner.
  • Excellent attention to detail and a strong eye for accuracy.
  • A naturally empathetic and resilient nature, with the ability to stay positive under pressure.
  • Computer literacy and adaptability in a fast-paced environment.
  • A passion for delivering results and meeting targets.
  • A can-do attitude and a willingness to learn and grow.
About Us

The Warehouse Group is a Kiwi classic brand that's committed to making sustainable living easy and affordable for everyone.

We're a team of passionate individuals who are dedicated to delivering exceptional customer service and making a real difference in our customers' lives.

Join Our Team

If you're passionate about helping Kiwis live better every day, we'd love to hear from you.