Senior Account Manager

6 months ago

Auckland City, New Zealand ANZ VMLY&R Full time

**VML**

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

**YOUR ROLE IN A NUTSHELL**

The Senior Account Manager (SAM) works directly with client and agency teams to develop strategic solutions and lead the go to market activity. Many of the job responsibilities are consistent with an Account Manager role and must be upheld; however, this position manages multiple relationships with the clients, leads/develops initial strategic input and sets expectations for project delivery. The SAM should interact with clients and internal partners as both an effective project steward and strategic partner who helps clarify and develop project objectives, identifies challenges, and guides the creation of strategies and metrics for success. This person will be responsible for both leading medium - large projects and acting as day-to-day support on strategic projects.

SAM's must identify opportunities for incremental growth. They should have a get-it-done mentality because a key component of this role is translating strategy to execution and being ultra-responsive. Working directly with the SAD and BL, they are responsible for ensuring success across all functional teams and overall client delivery. Financial responsibilities include tracking billing and expenses for the jobs and accounts managed.

**KEY RESPONSIBILITIES**
- Day-to-day main client contact on campaigns managed.
- Ensures operational excellence on the accounts managed.
- Directs team relative to clients' business goals and objectives to inform projects.
- Participates /leads key client meetings: status meetings, brand/project briefings, cross-agency partner meetings, presentation of VML work.
- Informs SAD and Business Lead on status of projects.
- Maintains and grows knowledge of clients' business and industry.
- Keeps team apprised of competitive activity.
- Financial management responsibilities include reviewing SOWs, projections and billing for campaigns managed.
- Proactive thought leadership around areas of interest and new opportunities.

**REQUIRED EXPERIENCE/SKILLS/CAPABILITIES**
- Bachelor's degree or equivalent preferred.
- Agency and/or client-side experience managing large
- scale campaigns.
- Detailed knowledge/passion of the digital industry, emerging trends, and innovation.
- Highly motivated, energetic, and driven - A radiator.
- Comfortable in a fast-paced environment and making decisions.
- Detail oriented - A closer.
- Strong ability to form and maintain good relationships.
- A strong communicator with effective presenter skills necessary to deliver regular presentations.
- Ability to think and operate with strategic orientation in addition to task/project management.
- Ability to lead cross-functional teams and participate in and navigate cross
- agency collaboration.
- Team player with strong interpersonal and organizational skills.
- Manages up and knows when to escalate internal and/or client concerns.
- Ability to help mentor and support career development of junior team members.

**VML AUNZ Highlights**:
There are many things that make VML AUNZ an awesome place to work, but we think these are worth a special mention:

- Birthday Leave - a paid day off to celebrate your Birthday each year;
- Summer Days - 5 paid afternoons off each year during daylight savings time;
- Loyalty Leave - a paid day off each year to celebrate your work anniversary;
- Employee Assistance Program access and 24/7 support;
- LinkedIn Learning access for all employees.
- VML is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law._

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