File Management Support Officer

2 weeks ago

Manukau City, New Zealand New Zealand Police Full time

Are you looking for an exciting new challenge in 2025?
We are looking for File Management Support Officers (FMSO) to join our Public Counter team and play their part in keeping New Zealanders safe
Based at Counties Manukau Police Station - Front Counter
Permanent/Full time Shift Work
**Remuneration**: $63,526 per annum
Attractive Shift Work Incentives
Experience at a good level in computer skills is required
Multiple positions available
Experience at a good level in computer skills is required
Intake date commences Wednesday 14 th May 2025 - you must be available to start on this date
You will be required to undergo a psychometric test as part of the recruitment process.
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face.
Mō te tūnga | About the role
Based at the Public Counter these roles are pivotal to the efficient and effective delivery of service to members of the public needing assistance. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, and empathy, in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood, recorded, and handled appropriately.
Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done even if its in a fast paced environment where there can be pressure from time to time
It’s a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time.
Quite simply, you would be our digital paperwork superheroes, with some of the key accountabilities as below:
Dealing with challenging circumstances in a customer services environment.
Assessing information received from members of the public and recording it accurately, to support assessment and investigation decisions.
Reviewing incident and offence reports from Constabulary staff around the country and providing feedback when required.
Managing conflicting demands by working collaboratively with regionally based teams.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
A willingness to support team members and look for opportunities to contribute to an inclusive environment.
An ability to determine the relevance and potential risks identified in the information that is being analysed whilst upholding confidentiality.
A commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.
At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.
**Shift work details**:
Our Public Counter team at Counties Manukau District Headquarters operates 24/7 on a six on four off roster, including night shifts. The roster pattern is two early shifts (0600hrs - 1500hrs), two late shifts (1200hrs - 2200hrs), two night shifts 2100hrs - 0630hrs, followed by four days off.
What we offer
Full training
Flexible hours
Up to 15% Shift Incentive
28 days of leave, 40 including Statutory Days
Professional development opportunities
Excellent career progression
Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services
This role is set at an Individual Contributor. This means your key purpose is to deliver (or enable others to deliver) “Our Business”.
To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work yo

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