Tm File Management Support Officer

2 weeks ago

Auckland City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

File Management Support Officer, it starts with you
- Based at either Piki Ki Te Ao, Otahuhu or Counties Manukau Police Station
- Permanent/Full time Shift Work
- Internal Band C
- Remuneration From $57,083 + Shift Incentives
- Paid Meal Break Time
- Multiple Positions available, Multiple Intake dates

About the role
File Management, Transcription Services (FM&T), Information Requests and Public Counter are an integral part of the Service Group. The FM&T is part of a nationally centralised group which supports a number of key elements of the case management process, our frontline staff and also provides key services to victims.
This position is a varied role, with the ability to rotate between the duties of the file management center, public counter and information requests. You may be required to work across the locations of Piki Ki Te Ao, Otahuhu and Counties Manukau Police Station, and work across various shift patterns.

Service Group is looking for a number of engaged and motivated individuals for the role of File Management Support Officer, with a focus on exceptional case management, transcription work and service delivery.

The ideal File Management Support Officer is someone who is a team player, familiar with working in an agile environment, committed to contributing and being part of a high performing team, and has a clear understanding of Our Business and our Police values.

This role not only provides operational and administrational support to Police, but you will also be expected to work and access several Police IT systems.

**Key Accountabilities**:

- Engage positively with internal and external stakeholders.
- Support our colleagues across every function and level of Police.
- Excellent grammar and spelling.
- Outstanding written and oral communication.
- Work under pressure whilst managing conflicting demands.
- Being able to plan and prioritise workloads.
- Attention to detail - This is a busy role and being able to focus o the detail while under pressure is required
- Outstanding customer service skills and the ability to work in a team
- Change management

**Shift work details**:
The File Management Centre and Public Counter operates 24/7 and you will be required to work shift work which includes night shift. This operates on a six day on four day off roster - with two early shifts (6am - 3pm), two late shifts (12pm - 10pm), two night shifts (9pm - 6:30am), and four days off.
Information Requests require shift work but do not have night shifts.

What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Show good level of computer literacy.
- Comfortable typing and navigating a computer database and programs.
- Working well in a team environment and will be able to ask questions and take direction.
- Good work ethic means you can be relied on to remain on task.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

To view the position description for this role please copy and paste this link into a new browser:
About us
Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly
Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

How to apply

Please note that for this position we are doing ongoing recruitment. If you pass the recruitment requirements for these positions, we will then work closely with you to determine a suitable intake date and preferred location to work at.

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