Customer Manager

6 months ago

Dunedin, New Zealand New Zealand Trade and Enterprise Full time

We have a diverse & collaborative environment that inspires lifelong learning
- We offer hybrid working that enables work life balance + 5 weeks annual leave
- We are focused on holistic wellbeing to support you to be your best self

**This role is based in Dunedin (preferred), Queenstown or wider Otago.**

**Who are we - Ko Te Taurapa Tūhono tēnei**

At Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) we use our extensive knowledge and global networks to help Kiwi businesses turn their global ambitions into reality. By supporting New Zealand businesses, we boost New Zealand's economy and reputation, and help to share what is special about New Zealand with the rest of the world whilst fulfilling our purpose - to grow New Zealand companies internationally, bigger, better, faster, for the good of New Zealand.

In the Export Customers Team we have a unique opportunity to power up our offering to deliver greater impact to individual export customers and sectors beyond the enterprise. We are excited about the ambitious strategy that lies ahead, and we have an amazing team of people ready to bring it to life. We have the opportunity, for a passionate, customer-centric person to join our Manufacturing, Infrastructure, Tech & Services team

**What you'll be doing - Te whakamahere**

Partnering with a portfolio of mostly early-stage customers across the tech, software and services industry, you'll bring your digital mindset, exceptional relationship building and external stakeholder management skills along with a collaborative approach to achieving collective goals. You also understand the importance of prioritising to achieve maximum commercial impact for our customers and the broader industry.

This role is at the forefront of growing NZTE's customers businesses bigger, better, faster internationally for the good of New Zealand. You'll love this role because the work you do will directly contribute to the success of our Manufacturing, Infrastructure, Tech & Services customers through:

- Creating true partnerships with our customers
- Working closely with them to deeply understand their business, their challenges and opportunities, and their international growth strategy
- Helping your customers to build a work programme so they can meet their goals
- Being an amazing problem solver
- Being a strong connector for your customers, to connect them to the right experts to address challenges and raise opportunities
- Leveraging relationships across our global team to deliver for our customers

You'll excel in this role because your experience, passion for our purpose, and ambition for New Zealand and our export customers will be highly valued. The work you do will directly contribute to the success of our customers, and you will have scope to work at pace and take an adventurous innovative approach

**What you'll need to be successful - Ō Pūkenga**

You are an accomplished expert in export sales and/or international growth of companies. Ideally, you’ll possess expertise in the scaling of software businesses. You will be an enthusiastic, strong communicator with the ability to not only build rapport but develop strong and trusted relationships. You'll be a team player with a growth mindset and a commitment to getting the best out your customers and your peers. You will possess passion, energy, and curiosity to help our customers, that means you will be dedicated to understanding your customers' opportunities and challenges, and not be afraid to challenge their thinking. This will be done by connecting to our customers with empathy, credibility, and commercial reality.

**What's next - Te ara ki tua**

The Position Description can be found here: Customer Manager

Please note: If you are an internal applicant, please discuss with your leader prior to applying
- NZTE is committed to uplifting the mana of Māori as tāngata whenua and recognise Te Tiriti ō Waitangi/ the Treaty of Waitangi as New Zealand's founding document._
- _

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