Customer and Stakeholder Manager
6 months ago
**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here**
Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:
- Competitive remuneration package
- Free access to Marram health care benefits and discounted holiday homes
- Discounts for Samsung, Repco, PB Tech, Gym memberships and more
- $500 bonus for current employees who refer a friend to Downer
- Progression and development programs on offer including our inspiring leader’s programme for top performers
**Te** **kōwhiringa | The Opportunity**
We’re on the hunt for an experienced Customer and Stakeholder Manager to be based in Dunedin. Working across the Coastal Otago State Highway Network, the Customer and Stakeholder Manager will ensure that relationships with the key stakeholders are established, maintained and managed throughout the contract period and manage the Customer Relationship Management System related to the State Highway.
This role will involve working closely and collaboratively with project stakeholders and the internal team of Downer, dealing with enquiries from the public, reviewing engagement communication strategies, preparing, and managing workshops and providing administration support to the Operations team to continuously strive for improvements in our systems and processes.
**Nga pūkenga matua | Important Skills**
You will need to be a dynamic, forward thinking and flexible team player, who is a strong problem solver. You will be someone who can manage multiple tasks and priorities under pressure, and you will be someone who can think outside the box and will be solutions focused. You also have:
- An awesome attitude and willingness to learn
- Experience in customer management roles or health and safety administration
- Great internal and external stakeholder relationship skills.
- Exceptional written and verbal communication skills and conflict resolution abilities.
- Experience using various CRM and RFS systems
- Fresh innovative approach and the ability to grasp and bring concepts or technical material to life in simplified ways.
- Experience developing and successfully implementing stakeholder engagement plans
**Ko wai mātou | Our Organisation**
Want to know more about what it is like to work at Downer? Then head to our People Site here
**Me pēhea ki te tono | How to apply**
We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.
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