Customer Service Representative

6 months ago

Dunedin, New Zealand MTF Finance Full time

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Job description

Just some of the things you’re responsible for:

- Identify originator and customer needs through effective listening skills and achieve customer satisfaction
- Build and sustainable trusted relationships and with customers, originators, and shareholders
- Work within our systems to accurately details customer interactions
- Work towards personal and team KPIs which tie into MTF KPIs
- Provide solutions and support to MTF Finance originators and customers
- Take ownership of each call until any issues are resolved
- Identify opportunities for improvement
- Provide customer solutions or escalate as required
- Maintain excellent originator/customer company relations
- Provide training back up to new originator/staff members
- Ensure compliance with relevant legislation

You’ll need to have:

- Outstanding customer service skills, being able to build and sustain trustworthy relationships with customers, originators, and shareholders
- The ability to remain calm when challenged or under pressure
- Able to work collaboratively with customers and stakeholders, and within a team
- Ability to multi-task, prioritise and manage time effectively to ensure you’re meeting customer, originator, and shareholder needs
- Able to adapt and respond to different types of characters to ensure you’re getting and providing the correct information for each interaction

What you’ll receive in return:

- We share our success with our team - our incentive schemes are based on both individual and business outcomes
- We’re an iconic New Zealand business that is on a mission to be New Zealand’s favourite finance company
- A supportive and vibrant culture where our people work together to deliver on our commitments
- Plenty of development opportunities, coaching and support

Sound like you?

Applications will close when we find the right person If you think this is the role for you and MTF Finance is the place you want to be, get in touch today.

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