Customer Service

2 weeks ago


Dunedin, New Zealand Hynds Full time

Due to the exciting internal growth and promotions within our team, we have an opening for a Customer Service/Trade Sales Team Member at our Dunedin branch. If you're passionate about providing excellent customer service, have a knack for solving problems, and enjoy working with a dynamic team, this is the role for youWhat You'll Do:You'll be at the heart of our operations, providing expert product advice and sales support to our trade customers. Whether it's assisting with product inquiries, managing orders, or ensuring our branch is running smoothly, your role will be pivotal in helping us maintain the highest standards of service.Your key responsibilities will include:Providing expert product knowledge and solutions to trade customers.Supporting internal sales teams with order fulfillment and contract sales.Processing orders, invoicing, and credits with precision.Managing stock levels and keeping the yard organized and safe.Operating forklifts and supporting branch site maintenance and deliveries.Ensuring all customer interactions are aligned with our service standards.What We're Looking For:You'll be a customer-focused individual who enjoys building strong relationships and providing solutions to meet customer needs. Ideally, you'll have:Previous experience in customer service, retail, or trade sales.A solid understanding of trade products (or a desire to learn quickly).Strong communication skills and the ability to work well in a team.A proactive approach to safety, efficiency, and customer service.A valid NZ driver's license (Full Class 1) and F endorsement.Hands-on experience with forklifts or the willingness to learn.Why Work With Us?Competitive salary and benefits.A supportive team environment where your growth is encouraged.Ongoing training and career development opportunities.The chance to make an impact in a growing company and help shape the future of the branch.Pre-employment checks:Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.
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