Customer Service Administrator

2 months ago

Dunedin, New Zealand Carters Full time

For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated.

As a Customer Service Administrator at CARTERS DUNEDIN, you'll be pivotal in maintaining the branch's smooth operation, delivering exceptional service to customers, and promoting a culture of health and safety among team members. Responsibilities will encompass a wide range of tasks, including but not limited to:

- Efficiently assist customers with product selection and manage sales documentation processing, while maintaining showroom standards and ensuring accurate transactions and refunds.
- Monitor stock levels, document incoming goods, conducting daily audits of stock receipts and coordinate with relevant departments to ensure adequate supplies are available.
- Support administrative operations by maintaining documentation records, managing debtors, processing invoices, handling credits, conduct account reconciliations, and oversee orders for uniforms/stationery.

**About you**
- Skilled administrator known for their exceptional efficiency and precision.
- Proficient in utilizing computer systems with a solid grasp of technology.
- Innate interpersonal skills, adept at fostering trust and building rapport with our valued trade customers.
- Collaborative individual committed to working within a team environment.
- Prior exposure in customer service, administration or sales-related roles.
- Building industry knowledge is advantageous.

**Advantages of Advancing Your Career with Carters**
- ** Stability and a focus on work life balance,** this role offers permanent full-time employment with Sundays off
- Attractive compensation package
- ** 7.5% benefits package** designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
- ** Company buying privileges **across all CARTERS stores.
- Opportunities for training, growth, and advancement.

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