Customer Experience Technician

5 months ago

Dunedin, New Zealand Fisher & Paykel Appliances Full time

The Role
- Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.

As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity:
Join a great team of Customer Service Technicians here in the Queenstown Region providing technical expertise to all our valued customers. Our Customer Service Technicians perform service calls and repairs of our products in our customer homes providing "Best in Class" customer service.

We recognise the importance of training and within Fisher & Paykel you will get the opportunity to speak to inhouse product teams and provide your expertise also. Alongside this, we understand the importance of juggling a busy lifestyle, so we do our very best to work with our people to provide a good work/life balance, making sure we have the time to create Moments of Delight in our homes as well as in the workplace.

Days and Work Hours:
What would work for you? We understand that in today's world lives are busy for you and for our customers, so why stick to the traditional work hours. We are open to flexible working hours that work for both you and our customers. Our schedules normally run from Monday
- Friday.

Your Key Responsibilities:
Repair and fully test the operation of the product ensuring full customer satisfaction.-
- Develop and maintain superior product knowledge through all training media, service manuals and training sessions.-
- Complete all paperwork and documents related to service work and cash collection.-
- Maintain and manage spare parts inventory.What you will need:
Highly desirable is appliance repair and troubleshooting experience.-
- Relevant Qualifications in Electrical and Appliance Repair-
- Relevant experience in HVAC and Refrigeration Repair.-
- Registered Electrical Licence essential (GAS license, advantageous)-
- Relevant Qualifications in Electrical and Appliance Repair (Cookware experience desirable)-
- Strong communication skills and strong PC skills-
- Ability to provide premium customer service.-
- Clean criminal history and driver’s licence-
- Must be physically fit and healthy - pre-employment medical conducted.In return you'll get:
A time schedule that suits you and your busy lifestyle-
- Best in class training and product knowledge training-
- Company bonus & Incentive Scheme-
- Opportunity to work with an innovative company that genuinely care for their people.-
- Ample growth and progression opportunities-
- Superannuation scheme (above and beyond KiwiSaver)-
- Company van-
- Substantial product discounts for yourself, friends & familyWhat Next?

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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