Senior Customer Onboarding Manager Apac

3 months ago

Auckland City, New Zealand Deel Full time

**Who we are is what we do.**

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of our success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

**What you’ll do at Deel**
- Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
- Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
- Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
- Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
- Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

**Some key qualifications**
- Experience: 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
- Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
- Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
- Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
- Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

**Bonus points if you**
- Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
- Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
- Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight,
- Multilingual: Fluent in English, with additional fluency in Mandarin and/or Cantonese being a bonus.

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

**Some things you’ll enjoy**
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
- Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives._

  • Senior Manager, Partnerships

    6 months ago

    Auckland City, New Zealand Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by**: Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a **Senior Manager, Partnerships** to join our Partnerships team in APAC. As the Senior Manager, Partnerships - APAC, you will use your experience leading business development and...

  • Senior Kyc Onboarding Analyst

    1 month ago

    Auckland City, New Zealand Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Senior KYC Onboarding Analyst - Auckland Office** **Work Pattern**:4 days in the office, 1 day from...

  • Apac Payroll Manager

    6 months ago

    Wellington City, New Zealand FNZ Full time

    As the APAC Payroll Manager, you’ll play a pivotal and hands on role in supporting the payroll function across APAC. You'll lead a skilled payroll team who pride themselves on providing accurate and timely compensation processes. Your expertise will be crucial in fostering a culture of growth, development, and well-being. You will take charge of various...

  • Head of Consumer- Apac

    6 months ago

    Auckland City, New Zealand Xe Full time

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Onboarding Specialist

    2 months ago

    Auckland, New Zealand Alter Global Full time

    About the roleOur Onboarding team is growing! We're looking for our second Customer Onboarding Specialist to join our team as we scale globally.As an Onboarding Specialist at Halter, your focus will be on implementing our onboarding experience for our customers, a key element in delivering value through every step of the customer journey. You are fundamental...

  • Customer Onboarding Specialist

    2 months ago

    Auckland, New Zealand Alter Global Full time

    About the role Our Onboarding team is growing! We're looking for our second Customer Onboarding Specialist to join our team as we scale globally.As an Onboarding Specialist at Halter, your focus will be on implementing our onboarding experience for our customers, a key element in delivering value through every step of the customer journey. You are...

  • Onboarding Specialist

    6 months ago

    Auckland City, New Zealand Give A Grad A Go Full time

    Salary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...

  • Senior Kyc Onboarding Analyst

    3 weeks ago

    Auckland, New Zealand Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Senior KYC Onboarding Analyst - Auckland OfficeWork Pattern: 4 days in the office, 1 day from...

  • Onboarding Coordinator

    6 months ago

    Auckland City, New Zealand Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NZ - Auckland - North Island**Industry**: - Admin / Secretarial / Office Support**About us**: **About you**: Be a self-starter with the ability to forecast and plan, can question existing processes and innovatively look for ways to enhance organisational systems. Be a team player and contributing to decision...

  • Sales Operations Specialist

    5 months ago

    Auckland City, New Zealand Tomra Full time

    **Company Description** TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years. At...

  • HRis Implementation Manager Apac

    3 months ago

    Auckland City, New Zealand Deel Full time

    **Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...

  • Onboarding Specialist

    4 weeks ago

    Auckland, New Zealand Asb Bank Full time

    Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.Our Onboarding Specialists are focused on leading the onboarding process for...

  • Senior Compliance Officer

    6 months ago

    Auckland City, New Zealand LRI Invest Full time

    Description Do you have Compliance experience, and are you seeking a new job in New Zealand? Apex Group is looking for a Senior Compliance Officer in Auckland. As a Senior Compliance Officer, you will coordinate and report on incidents, breaches, and complaints. You will help develop and implement solutions with the business to improve our clients' service...

  • Onboarding Experience Advisor

    7 months ago

    Wellington City, New Zealand Datacom Full time

    Our Team You will be joining a rewarding a team, part of Datacoms' Corporate Group People, providing support to the wider business. About the Role (Your Why) This role will be based in either of our Gaunt St in Auckland or our Featherston Street in Wellington office with a hybrid working model (WFH flexibility). You will be reporting to the Learning and...

  • Network Project Lead I

    6 months ago

    Auckland City, New Zealand Amazon Data Services New Zealand Full time

    AS/BS in Information Systems, Computer Science or Information Assurance, may be coupled with certifications to include CCNA, CCNP or JNCIA; or 3-5+ years of mid-level and/or enterprise experience as a technician or engineer in a highly dynamic environment; or an equivalent combination of education and experience. Deliver sustainable and repeatable solutions...

  • Nza - Trade Events And Project Manager (Anz And Apac), Heo

    3 weeks ago

    Auckland, New Zealand Foreign, Commonwealth And Development Office Full time

    NZA - Trade Events and Project Manager (ANZ and APAC), HEOForeign, Commonwealth and Development Office – Auckland, North Island5 days ago, from British High CommissionThis is an exciting time to join the Department for Business & Trade (DBT) in the Australia & New Zealand network and the wider Asia Pacific (APAC) region. Our work drives significant impacts...

  • Onboard Services Crew/deckhand

    6 months ago

    Auckland City, New Zealand Fullers360 Full time

    If you are looking to build on your deck/water based experience to progress into the role of Skipper, this is the role for you! You will be provided with the training, exposure and experience needed to progress through our in-house training programme. Roles which follow on from Onboard Services Crew/Deckhand (OBSD) are as follows: - Deckhand -...

  • Onboarding Coordinator

    7 months ago

    Auckland City, New Zealand Emergent Full time

    Great Kiwi business with potential to develop - Auckland Central location - A role with variety where no two days are the same! We are looking for a strong coordinator that has experience in HR/Recruitment or an administrator that wants to step into a great business and learn the ropes in a business that is a leader in their field. Working with a fast...

  • Head of Crew and Onboard Experience

    2 months ago

    Wellington City, New Zealand KiwiRail Full time

    **Kia Ora** **We’re going places. Are you?** If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. Great Journeys New Zealand (GJNZ) operate some of New...

  • Senior Product Manager

    2 months ago

    Auckland City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...